RICHARD D. LE BURKIEN
Oceanside,CA
Summary
Customer Service and Community Services professional with extensive experience serving students, families, educators, providers, government agencies, nonprofit organizations, and community partners. Skilled in building relationships, answering questions, resolving concerns, explaining policies and procedures, coordinating services, maintaining accurate records, and providing responsive support. Brings a broad background in education, public service, career development, community programs, homelessness services, and stakeholder engagement. Currently active in youth enrichment, community service, and consulting projects—bringing experience, energy, and a strong commitment to helping people connect with the services and opportunities they need.
Overview
47
47
years of professional experience
Work History
Program Director / Teacher
BASE / RIGHT AT SCHOOL / COVELO EXPANDED PROGRAM
02.2024 - Current
- Provide day-to-day customer-facing support to students, families, instructors, directors, and community stakeholders.
- Serve as a primary point of contact, responding to questions, concerns, and service needs.
- Build positive relationships through professional, respectful, and responsive communication.
- Coordinate scheduling, attendance, records, staff support, and daily program operations.
- Communicate program information clearly to students, families, staff, and stakeholders.
- Resolve day-to-day operational issues while balancing multiple priorities and customer needs.
Consultant / Community Engagement Support
COMMUNITY CONSULTING & PROJECT SUPPORT
01.2024 - Current
- Provide consulting, research, community engagement, program-development, and project support to community organizations and nonprofit initiatives.
- Assist with identifying resources, developing program concepts, researching funding opportunities, and coordinating community partnerships.
- Support grant research, proposals, program planning, and organizational problem-solving.
- Continue active involvement in projects focused on education, homelessness, community services, youth development, and organizational improvement.
- This work reflects continued professional activity and community engagement while providing flexibility to support organizations on a project and consulting basis.
Program Specialist IV
STATE OF HAWAII – DEPARTMENT OF HEALTH & HUMAN SERVICES
12.2021 - 03.2024
- Provided technical assistance and service support to government agencies, nonprofit providers, community organizations, and individuals involved in statewide homeless services.
- Served as a primary resource and point of contact for providers, agencies, community partners, and members of the public.
- Responded to questions and concerns by explaining policies, procedures, requirements, and available services.
- Coordinated information and services across multiple organizations and government agencies.
- Provided technical assistance and guidance to service providers.
- Managed records, documentation, contracts, budgets, compliance requirements, and program information.
- Reviewed information and documentation and prepared recommendations and summaries.
Program Specialist IV
STATE OF HAWAII – DEPARTMENT OF PUBLIC HEALTH
09.2017 - 12.2021
- Managed statewide customer-facing programs involving providers, professionals, government agencies, community organizations, and the public.
- Served as a public-facing resource for the Clean & Sober Registry, assisting the public, providers, department staff, and prospective participants.
- Responded to questions regarding registration, inspections, program requirements, and procedures.
- Coordinated with agencies, providers, professionals, and community organizations to resolve issues and facilitate services.
- Developed webinars, educational materials, and outreach initiatives for diverse audiences.
- Facilitated training and certification activities for licensed professionals.
- Balanced customer needs, regulatory requirements, and organizational policies when resolving issues.
Program Manager
CAPITAL CHRISTIAN CENTER
05.2010 - 11.2017
- Managed community-facing programs requiring extensive customer support, communication, service coordination, and relationship management.
- Coordinated programs serving large and diverse populations, including Sacramento County's Winter Sanctuary serving approximately 1,700–2,000 participants per night.
- Supported individuals and families navigating community services and resources.
- Served as liaison among participants, staff, volunteers, service providers, and community organizations.
- Coordinated teams, schedules, communications, logistics, and program implementation.
- Developed communications reaching more than 70,000 people per day.
Special Aide to the Governor
OFFICE OF THE GOVERNOR – U.S. VIRGIN ISLANDS
09.2003 - 11.2010
- Provided constituent-facing, administrative, communication, and coordination support on sensitive government initiatives.
- Served as a communication link among government agencies, leadership, public safety organizations, and community stakeholders.
- Coordinated information among multiple agencies to facilitate timely resolution of issues.
- Communicated with government officials, agency leaders, community representatives, and the public.
- Provided information, guidance, and administrative support on high-priority projects.
- Managed sensitive information and exercised discretion in confidential matters.
Director of Career & Technical Education
MINNESOTA DEPARTMENT OF EDUCATION
01.1980 - 01.1990
- Provided career development, educational, and program support to students, educators, administrators, businesses, government leaders, and community stakeholders.
- Supported career planning and leadership development for approximately 35,000 secondary and postsecondary students.
- Advised students and educators regarding career pathways, leadership development, and educational opportunities.
- Served as liaison among business and industry, educators, administrators, legislators, citizens, and media.
- Provided professional development and training to approximately 2,345 instructors and 250 administrators.
- Designed and coordinated educational programs across 265 occupational areas.
- Recognized as Instructor of the Year and inducted into the Minnesota Education Hall of Fame.
Education
Master of Public Health - Community Engagement
University of Minnesota School of Public Health
Bachelor of Science - Secondary Education
Indiana University School of Education
Skills
- Customer & Client Support
- Community Services
- Student Support & Engagement
- Career Development & Service Navigation
- Issue Resolution & Problem Solving
- Relationship Building
- Community Outreach
- Telephone & In-Person Support
- Professional Written & Verbal Communication
- Records & Data Management
- Scheduling & Coordination
- Policy & Procedure Interpretation
- Program & Administrative Support
- Training & Customer Education
- Microsoft Office & Digital Systems
Personal Information
Title: CUSTOMER SERVICE COMMUNITY SERVICES COMMUNITY ENGAGEMENT
EDUCATION
Awards: Dean's List | Two-Year Undergraduate Scholarship
Section name
- COMMUNITY CONSULTING & PROJECT SUPPORT
- STATE OF HAWAII – DEPARTMENT OF PUBLIC HEALTH
Timeline
Program Director / Teacher
BASE / RIGHT AT SCHOOL / COVELO EXPANDED PROGRAM
02.2024 - Current
Consultant / Community Engagement Support
COMMUNITY CONSULTING & PROJECT SUPPORT
01.2024 - Current
Program Specialist IV
STATE OF HAWAII – DEPARTMENT OF HEALTH & HUMAN SERVICES
12.2021 - 03.2024
Program Specialist IV
STATE OF HAWAII – DEPARTMENT OF PUBLIC HEALTH
09.2017 - 12.2021
Program Manager
CAPITAL CHRISTIAN CENTER
05.2010 - 11.2017
Special Aide to the Governor
OFFICE OF THE GOVERNOR – U.S. VIRGIN ISLANDS
09.2003 - 11.2010
Director of Career & Technical Education
MINNESOTA DEPARTMENT OF EDUCATION
01.1980 - 01.1990
Bachelor of Science - Secondary Education
Indiana University School of Education
Master of Public Health - Community Engagement
University of Minnesota School of Public Health