Jemima Noel-Auguste
Edison
Summary
Proficient in client support and communication, with 8 years of experience managing documentation and resolving concerns. Strong ability to coordinate among families and support teams, ensuring alignment and fostering positive relationships. Eager to contribute to a remote or hybrid role in Client Support or Customer Success.
Overview
11
11
years of professional experience
Work History
Pre‑K Lead Teacher
Philip's Academy Charter School
Newark
08.2018 - Current
- Acted as the primary contact for 20+ families, addressing inquiries and delivering timely updates.
- Coordinated communication among families, administrators, and support teams to ensure alignment and support.
- Resolve concerns and support positive relationships with families and staff.
- Manage scheduling, documentation, and reporting to maintain organization and compliance.
- Maintain detailed digital records and track performance data.
Teacher Associate
Philip's Academy Charter School
Newark
08.2017 - 06.2018
- Coordinated classroom operations and addressed family inquiries to enhance communication.
- Maintained and updated documentation to ensure accurate student records.
- Assisted in daily coordination of classroom activities to foster a supportive learning environment.
Office Manager
Pentaurus Real Estate Investment & Management LLC
Mountainside
03.2016 - 08.2017
- Managed front-office operations to ensure smooth daily functions and addressed resident inquiries promptly.
- Coordinated scheduling and payroll support along with administrative tasks to streamline office workflow.
- Resolved resident issues to enhance satisfaction and maintained positive client relationships for long-term engagement.
- Processed financial transactions and maintained account records.
Special Education Teacher Assistant
YCS Sawtelle Learning Center
Montclair
01.2015 - 03.2016
- Assisted teachers in implementing individualized education plans for students.
- Delivered individualized support to enhance student learning and maintained accurate documentation.
- Supported staff in tracking student progress and organizing records to ensure effective program implementation.
- Supported classroom management by maintaining a positive learning environment.
- Facilitated communication between students, teachers, and parents regarding progress.
Education
Master of Arts - Public Administration
Kean University
Union05-2019
Bachelor of Arts - Political Science & History
Rutgers University
New Brunswick, NJ05-2014
Skills
- Customer & Client Support
- Issue Resolution & Problem Solving
- Administrative Coordination
- Data Entry & Documentation
- Microsoft Office Suite
- Google Workspace
- Data tracking
- Program evaluation
- Time management
- Team collaboration
- Event organization
- Training and mentoring
- Email & Phone Communication
- Bilingual Communication
Languages
- Haitian Creole
- French, Fluent
- Haitian Creole, Fluent
Timeline
Pre‑K Lead Teacher
Philip's Academy Charter School
08.2018 - Current
Teacher Associate
Philip's Academy Charter School
08.2017 - 06.2018
Office Manager
Pentaurus Real Estate Investment & Management LLC
03.2016 - 08.2017
Special Education Teacher Assistant
YCS Sawtelle Learning Center
01.2015 - 03.2016
Master of Arts - Public Administration
Kean University
Bachelor of Arts - Political Science & History
Rutgers University