Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

RICHARD DOHERTY

Exeter,New Hampshire

Summary

Results-driven hands-on IT Director with 25 of experience in overseeing IT operations and driving strategic initiatives. Proven expertise in vendor and asset management, ensuring optimal performance and cost efficiency. Adept at aligning IT services with organizational goals and maintaining essential operations to support business continuity. MS Exchange/O365 Administration Microsoft Teams & SharePoint Management Azure Environment Setup & Implementation Multi-Factor Authentication (MFA) Network & Systems Administration Vendor Management & Contract Negotiation IT Project Planning & Execution Security Monitoring & Risk Management Excellent Communication & Interpersonal Skills

Overview

27
27
years of professional experience

Work History

IT Consulting

New England Window and Door (DBA: Pella Windows)
01.2019 - Current
  • Implemented a Microsoft 365 tenant to tenant migration, using a new domain name
  • Administer Microsoft 365 tenant and accounts
  • Including Azure, Exchange, Teams and Sharepoint
  • Manage user’s Pella accounts and access to Pella proprietary applications
  • Responsible to vendor and asset management
  • Equipment life cycle management and procurement
  • End user support.

IT Director (IT Manager)

Boston Window and Door, LLC (formerly New England Window and Door) (DBA: Pella Windows)
04.2001 - 01.2024
  • Responsible for leading and managing all IT operations that serves over 100 users and 7 locations, including network infrastructure, network and data security, directory services, cloud computing (Office365), client computing, business applications and telecommunications
  • Work closely with executive leadership to keep IT strategy in line with company strategy, operational planning, budget planning and goal setting while also meeting the needs of each segment of the business
  • Design and maintain network and computer level security as well completing PCI compliance requirements
  • Responsible for maintaining and supporting all business and Pella proprietary applications and servers (e.g Order Management suite (SQL), Service module (Sybase), Microsoft Great Plains (SQL), Pella Product Quoting software and CRM (Oracle)
  • Managed all day to day IT operations while servicing different needs of all segments of the business
  • Manage and support all IT vendors, selection, negotiations and contract management.

Network Engineer

Vedas Inc.
09.1999 - 03.2001
  • Design, Plan, Implement and Administer company and client network infrastructure
  • Client Projects: Upgrading Windows NT4.0 Servers to Windows 2000 Servers, including Exchange, SQL, and Web servers and designing active directory structure
  • 6 month on-site LAN/WAN support for Newburyport based Company
  • Administering over 10 NT 4.0 Servers
  • Providing desktop support for 100+ users, troubleshooting SQL database for company Intranet and Microsoft Office Suite
  • Office wide upgrade to NT workstation from Windows 95/98
  • Coordination of T1 and dedicated 256K modem for Atlanta and London offices
  • Strategic planning of Exchange 5.5 integration for Boston based Healthcare Corp
  • Using X.400 connector to join N.H
  • And R.I
  • Offices
  • Installation and configuration of Sonicwall Firewall for a Boston Non-Profit
  • Coordinate with ISP to strategize and implement TCP/IP
  • Upgrade Exchange 5.5 to Exchange 2000 for Cambridge software firm creating custom forms and offline synchronization of public folders
  • Planning and installing Altigen for multiple clients
  • A Windows NT based phone system connecting via voice Tl, ISDN, and/or analog lines
  • Three month on-site support for Commercial Real Estate firm providing Y2K solutions for 50+ nodes Novell network
  • Troubleshoot Windows 95, Office 97, Netware client, cc:mail.

Account Executive

RHI Consulting
03.1998 - 08.1998
  • Telemarketing, identifying technical needs and providing solutions for both small businesses and major corporations
  • Maintaining relationships with existing clients and IT consultants
  • Recruitment of IT consultants for employment and matching their individual skill set with the needs of our clients
  • Cost negotiation.

Account Manager

Xerox Corporation
12.1997 - 03.1998
  • Serve customers by identifying their needs, engineering adaptations of products, equipment and services
  • Managed a specific territory of over 3,000 potential customers
  • Telemarketing, contract negotiations, vertical-mailing strategies.

Education

Clark University, Computer Career Institute
Woburn, Massachusetts
08.1999

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Suffolk University
Boston, Massachusetts
01.1995

Skills

  • Microsoft Office Suite expert

Timeline

IT Consulting

New England Window and Door (DBA: Pella Windows)
01.2019 - Current

IT Director (IT Manager)

Boston Window and Door, LLC (formerly New England Window and Door) (DBA: Pella Windows)
04.2001 - 01.2024

Network Engineer

Vedas Inc.
09.1999 - 03.2001

Account Executive

RHI Consulting
03.1998 - 08.1998

Account Manager

Xerox Corporation
12.1997 - 03.1998

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Suffolk University

Clark University, Computer Career Institute

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