Summary
Overview
Work History
Education
Skills
Timeline
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Richard Donelson

Denver,CO

Summary

Dynamic Shift Lead Manager with proven expertise at Walgreens in team motivation and employee training. Successfully enhanced customer satisfaction through effective complaint resolution and optimized inventory management. Skilled in policy enforcement and workplace safety, fostering a secure and efficient environment while driving team performance and compliance with company standards.

Overview

18
18
years of professional experience

Work History

Shift Lead Manager

Walgreens
08.2022 - 08.2025
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.

Shift Lead Manager

Walmart
05.2017 - 08.2022
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Security Supervisor

U.S. Security Associates
05.2007 - 05.2017
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.

Education

Lincoln High School
Denver, CO

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Motivation techniques
  • Staff scheduling

Timeline

Shift Lead Manager

Walgreens
08.2022 - 08.2025

Shift Lead Manager

Walmart
05.2017 - 08.2022

Security Supervisor

U.S. Security Associates
05.2007 - 05.2017

Lincoln High School

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Richard Donelson