Richard Ernestine
Coconut Creek
Summary
Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Director of Housekeeping
The arbor at delray
Delray Beach
2023.05 - Current
- Managed housekeeping staff across multiple shifts
- Coordinated daily cleaning schedules and tasks
- Ensured compliance with health and safety standards
- Developed efficient cleaning procedures and protocols
- Supervised inventory of cleaning supplies and equipment
- Collaborated with maintenance for facility needs
- Inspected rooms for cleanliness and readiness
- Resolved customer complaints promptly in a professional manner.
- Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
Director of Housekeeping- maintenance
Sunrise Senior Living
Boca Raton
2008.06 - 2023.04
- Monitored premises to ensure safety and security for residents and staff.
- Conducted regular patrols to identify potential hazards or security risks.
- Enforced facility policies and procedures to maintain a safe environment.
- Responded promptly to incidents, providing assistance as needed.
- Managed access control for visitors and vendors entering the premises.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Responded to alarms and conducted investigations as required.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Assisted in the recruitment process by interviewing candidates for open positions within the department.
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Participated in strategic planning meetings with executive team members to set long-term goals for the department.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
Security Supervisor
Sunrise Senior Living
Boca Raton
2003.06 - 2008.06
- Supervised security staff and ensured compliance with safety protocols.
- Managed daily security operations and responded to emergency situations.
- Conducted regular safety audits and identified potential security risks.
- Oversaw access control systems and monitored facility surveillance feeds.
- Developed security policies to enhance resident safety and protection measures.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Provided security team leadership and contributed to on-call duties.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Security Officer
Sunrise Senior Living
Boca Raton
2000.06 - 2003.06
- Monitored premises to ensure safety and security for residents and staff.
- Conducted regular patrols to identify potential hazards or security risks.
- Enforced facility policies and procedures to maintain a safe environment.
- Enforced access control measures in accordance with established procedures.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
Education
Associate of Science - Criminal Justice
Hilbert College
Hamburg, NY 1993.01 - 1996.01
Skills
- Staff management
- Cleaning protocols
- Inventory supervision
- Health compliance
- Facility maintenance
- Vendor negotiation
- Effective communication
Timeline
Director of Housekeeping
The arbor at delray
2023.05 - Current
Director of Housekeeping- maintenance
Sunrise Senior Living
2008.06 - 2023.04
Security Supervisor
Sunrise Senior Living
2003.06 - 2008.06
Security Officer
Sunrise Senior Living
2000.06 - 2003.06
Associate of Science - Criminal Justice
Hilbert College
1993.01 - 1996.01