Richard Fetherman
Easton,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
33
33
years of professional experience
Work History
Assistant Store Manager
North East Parts Group ( NAPA )
02.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Parts Counterman
North East Parts Group
11.2018 - Current
- Assisted customers with diagnosing problems for all vehicles/farm equipment and purchasing necessary replacements.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
Head Mechanic/Sole Proprietor
Autoworks Service Center
06.1999 - 06.2018
- Consulted with customers to assess needs and propose optimal solutions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Evaluated suppliers to maintain cost controls and improve operations.
- Promoted business via advertising to generate leads and maximize operations.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Auto Mechanic Technician
Michael Brothers
08.1997 - 07.1999
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
Auto Mechanic Technician
Annandale Automotive
06.1994 - 09.1997
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained accurate records of time and materials required to perform repairs and service.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Read and followed technical documentation to complete accurate repairs.
- Completed customer orders and warranty services according to manufacturer specifications.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Auto Mechanic Technician
T & T Repairs
06.1991 - 06.1994
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Auto Mechanic Assistant
Jim Patrick
05.1990 - 06.1991
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Minor body work and all general repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
Education
Automotive Repair Technician -
Lincoln Technical School
10.1989
Broad Casting: Radio And TV
Mercer County Community College
Trenton, NJ08.1988
High School Diploma -
North Hunterdon High School
Annandale, NJ06.1988
Skills
- Records Management
- Business Development
- Stock Management
- Operations Oversight
- Store Organization
- Loss Prevention
- Customer Relations
- Inventory Counting
- Issue Resolution
- Store Opening and Closing
- Operations
- Inventory Control
- POS Systems
- Sales Growth
- Order Management
- Problem-Solving
- Stock Rotations
- Sales Expertise
- Process Improvements
- Systems and Software Expertise
- Transaction Processing
- New-Hire Training
Timeline
Assistant Store Manager
North East Parts Group ( NAPA )
02.2022 - Current
Parts Counterman
North East Parts Group
11.2018 - Current
Head Mechanic/Sole Proprietor
Autoworks Service Center
06.1999 - 06.2018
Auto Mechanic Technician
Michael Brothers
08.1997 - 07.1999
Auto Mechanic Technician
Annandale Automotive
06.1994 - 09.1997
Auto Mechanic Technician
T & T Repairs
06.1991 - 06.1994
Auto Mechanic Assistant
Jim Patrick
05.1990 - 06.1991
Automotive Repair Technician -
Lincoln Technical School
Broad Casting: Radio And TV
Mercer County Community College
High School Diploma -
North Hunterdon High School
Similar Profiles
Peter M. TeixeiraPeter M. Teixeira
Senior District Sales Manager at North East Paint Group (NAPA)Senior District Sales Manager at North East Paint Group (NAPA)
Peter TeixeiraPeter Teixeira
District Sales Leader at North East Paint Group / NapaDistrict Sales Leader at North East Paint Group / Napa
Christopher GraulChristopher Graul
Customer Service Representative at North East Parts GroupCustomer Service Representative at North East Parts Group