Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Fish

Colwich

Summary

Dynamic Service Manager with a proven track record at Corwith Red Power, excelling in customer service and conflict resolution. Enhanced client satisfaction through effective problem-solving and personalized service, resulting in increased repeat business. Skilled in team leadership and documentation, fostering strong relationships and ensuring high-quality project completion.

Overview

37
37
years of professional experience

Work History

Service Manager

Corwith Red Power
04.2004 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Farm Manager

Ghoeti Farms Inc
04.2004 - Current
  • Managed farm staff efficiently, providing training and guidance for optimal performance.
  • Increased farm productivity by introducing modern farming practices and equipment upgrades.
  • Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
  • Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
  • Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
  • Planned schedule for crop rotation, plantings, and harvest.
  • Analyzed soil to measure pH, minerals, and organics to judge best fertilizer and amendments for maximum crop production.

1st Sergeant

Iowa National Guard
02.1988 - 10.2009
  • Maintained high levels of readiness by conducting regular inspections, evaluations, and corrective actions as needed.
  • Oversaw physical fitness programs for the unit, promoting healthy lifestyles and improving overall performance metrics.
  • Coordinated logistics support for multiple deployments, ensuring seamless transitions between locations.
  • Streamlined reporting procedures for enhanced accuracy and timeliness of information dissemination throughout the chain of command.
  • Enhanced unit cohesion by implementing team-building exercises and fostering open communication among members.
  • Facilitated cross-functional collaboration between departments, optimizing resource utilization and overall efficiency.
  • Promoted safety awareness through ongoing training initiatives, leading to a decrease in accidents and injuries.
  • Led risk management efforts during planning phases of operations which contributed to successful execution while minimizing potential hazards.

Service Technician

Corwith Red Power
02.1994 - 04.2004
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.

Education

Associate of Arts - Agricultural Equipment Technology

Iowa Lakes Community College
Emmetsburg, IA

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Conflict resolution
  • Documentation and reporting

Timeline

Service Manager

Corwith Red Power
04.2004 - Current

Farm Manager

Ghoeti Farms Inc
04.2004 - Current

Service Technician

Corwith Red Power
02.1994 - 04.2004

1st Sergeant

Iowa National Guard
02.1988 - 10.2009

Associate of Arts - Agricultural Equipment Technology

Iowa Lakes Community College

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Richard Fish