Richard Fountain
Chicago,IL
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Fountain Jordan Shepard Funeral Home. Excelled in customer relations and office management, significantly improving client satisfaction. Skilled in data entry and relationship building, adept at coordinating complex logistics and managing staff training. Demonstrates a keen ability to streamline processes while maintaining a compassionate approach.
Overview
20
20
years of professional experience
Work History
Office Manager
Fountain Jordan Shepard Funeral Home
03.2007 - Current
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Communicated with insurance companies to secure death benefits for payment of services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Picked up deceased at private homes, hospitals and county morgues.
- Worked with cemeteries to schedule grave opening and closing.
- Completed death certificates, burial permits and other legal documents for families.
- Managed financial operations, including budgeting and billing, to keep funeral home financially healthy.
Driver
Franks Moving and Delivery LLC
01.2005 - 03.2007
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Transported caskets, and headstones to and from pickup locations to delivery
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Education
High School Diploma -
Malcolm X City College of Chicago
Chicago, ILSkills
- Customer Service
- Office Management
- Data Entry
- Customer Relations
- Billing
- Payroll Processing
- Bookkeeping
- Relationship Building
- Operations Management
- Staff Training
- Time Management
Timeline
Office Manager
Fountain Jordan Shepard Funeral Home
03.2007 - Current
Driver
Franks Moving and Delivery LLC
01.2005 - 03.2007
High School Diploma -
Malcolm X City College of Chicago
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