Summary
Overview
Work History
Education
Skills
Awards and Decorations
Timeline
SalesAssociate

Richard Gallardo

Freehold,NJ

Summary

Experienced and highly decorated professional veteran focused on meeting or exceeding objectives seeking Supervisor/Management position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

14
14
years of professional experience

Work History

Associate

Shop Rite
Freehold, NJ
10.2021 - Current
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Enhanced customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Instructor

CRI Counter Terrorism Training School
Las Vegas, NV
10.2016 - 08.2021
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
  • Emphasized safe working and classroom conditions and practices.
  • Tested students on materials presented in workshops and classes to assess grasp of material.
  • Reviewed class and student records to look for areas in need of improvement and implement plans of action.

Police Officer

City Of Jersey City
Jersey City, NJ
07.2009 - 07.2015
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Answered emergency calls for help from citizens and business owners.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.

Infantryman (11B)

US Army
Ft. Stewart, GA
10.2003 - 07.2006
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Instructed personnel in de-escalation and conflict resolution techniques for use in negotiations and cooperative actions.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on a daily basis.
  • Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations.

Education

Certification - Counter Terrorism

CRI Counter Terrorism School
Las Vegas, NV
10.2015

Certification - Military

School of Infantry
Ft. Benning, GA
02.2004

High School Diploma -

St. Peter's Preparatory School
Jersey City, NJ
05.2003

Skills

  • Data Analysis
  • Customer Service
  • Attention to Detail
  • Function as Member or Leader of a Team
  • Ability to Thrive Under Pressure
  • Excellent Verbal and Written Communication
  • Leadership Skills
  • Conflict Resolution Techniques
  • Conducting Risk Assessments
  • Personnel Mentoring
  • Fluent in English and Spanish
  • Verbal and Written Communication

Awards and Decorations

Combat Infantryman Badge

Army Commendation Medal

National Defense Service Medal

Iraq Campaign Medal

Global War on Terrorism Service Medal

Army Service Ribbon

Overseas Service Ribbon

Excellent Police Service Medal



Timeline

Associate

Shop Rite
10.2021 - Current

Instructor

CRI Counter Terrorism Training School
10.2016 - 08.2021

Police Officer

City Of Jersey City
07.2009 - 07.2015

Infantryman (11B)

US Army
10.2003 - 07.2006

Certification - Counter Terrorism

CRI Counter Terrorism School

Certification - Military

School of Infantry

High School Diploma -

St. Peter's Preparatory School

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Richard Gallardo