Summary
Overview
Work History
Education
Skills
Timeline
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Richard Garcia

New York

Summary

To obtain a position that will allow me to utilize my varied skills in a professional environment and contribute to my employment experience.

Overview

9
9
years of professional experience

Work History

Ticket Agent

City Sightseeing New York
05.2023 - Current
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
  • Increased ticket sales by proactively engaging with customers and providing exceptional service.
  • Boosted customer satisfaction by providing exceptional service throughout the ticket purchasing process.

Operations Supervisor

Merlin Entertainments Group Ltd.
11.2017 - 03.2022
  • Ensure all team members in Guest Experience team consistently deliver world-class experiences to our guests
  • Work with General Manager (GM) to create and implement optimal and compliant team budgets/schedules for various day-types and seasonal needs.
  • Lead by example, particularly on peak trading days, and be able to confidently work every guest facing position in the attraction.
  • Serves as Duty Manager of the attraction as required.
  • Ensures proper coverage and staff utilization for always assigned areas.
  • Works closely with Marketing Manager (at GM direction) to deliver operational excellence in support of any events or new exhibits.

Team Leader

Merlin Entertainments Group Ltd.
11.2014 - 03.2017
  • Deliver memorable, interactive, fun experiences to all guests.
  • Always ensure excellent Guest Care, working to Guest Obsession standards as set by Merlin
  • Working alongside operations management, providing mutual assistance in ensuring all positions are covered.
  • Ensure Guest Experience Hosts receive appropriate training
  • Ensure the highest possible standards of guest service, presentation and health and safety in the attraction areas.

Education

High School Diploma -

Cardinal Hayes High School
New York
06.1998

Skills

∙ Leadership and Teamwork

∙ Strong verbal communication

∙ Able to work under pressure in demanding situations

∙ Customer Service Oriented

∙ MS Office

∙ Fluent in Spanish

Timeline

Ticket Agent

City Sightseeing New York
05.2023 - Current

Operations Supervisor

Merlin Entertainments Group Ltd.
11.2017 - 03.2022

Team Leader

Merlin Entertainments Group Ltd.
11.2014 - 03.2017

High School Diploma -

Cardinal Hayes High School

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Richard Garcia