Richard Garcia
New York
Summary
To obtain a position that will allow me to utilize my varied skills in a professional environment and contribute to my employment experience.
Overview
9
9
years of professional experience
Work History
Ticket Agent
City Sightseeing New York
New York, NY
05.2023 - Current
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Increased ticket sales by proactively engaging with customers and providing exceptional service.
- Boosted customer satisfaction by providing exceptional service throughout the ticket purchasing process.
Operations Supervisor
Merlin Entertainments Group Ltd.
New York, NY
11.2017 - 03.2022
- Ensure all team members in Guest Experience team consistently deliver world-class experiences to our guests
- Work with General Manager (GM) to create and implement optimal and compliant team budgets/schedules for various day-types and seasonal needs.
- Lead by example, particularly on peak trading days, and be able to confidently work every guest facing position in the attraction.
- Serves as Duty Manager of the attraction as required.
- Ensures proper coverage and staff utilization for always assigned areas.
- Works closely with Marketing Manager (at GM direction) to deliver operational excellence in support of any events or new exhibits.
Team Leader
Merlin Entertainments Group Ltd.
New York, NY
11.2014 - 03.2017
- Deliver memorable, interactive, fun experiences to all guests.
- Always ensure excellent Guest Care, working to Guest Obsession standards as set by Merlin
- Working alongside operations management, providing mutual assistance in ensuring all positions are covered.
- Ensure Guest Experience Hosts receive appropriate training
- Ensure the highest possible standards of guest service, presentation and health and safety in the attraction areas.
Education
High School Diploma -
Cardinal Hayes High School
New York06.1998
Skills
∙ Leadership and Teamwork
∙ Strong verbal communication
∙ Able to work under pressure in demanding situations
∙ Customer Service Oriented
∙ MS Office
∙ Fluent in Spanish
Timeline
Ticket Agent
City Sightseeing New York
05.2023 - Current
Operations Supervisor
Merlin Entertainments Group Ltd.
11.2017 - 03.2022
Team Leader
Merlin Entertainments Group Ltd.
11.2014 - 03.2017
High School Diploma -
Cardinal Hayes High School