Richard Gauna
Lewisville
Summary
Dynamic sales professional with a proven track record at National Tire and Battery, excelling in closing sales and enhancing client relations. Demonstrated ability to exceed sales quotas while fostering customer trust. Skilled in delivering impactful sales presentations and providing exceptional customer assistance, driving significant revenue growth and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Sales Agent
Family Tire and Service / Concourse Automotive
08.2024 - 12.2025
- Assisted call-in customers with questions and orders.
- Providing service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Trained new employees on customer service, money handling.
Store Manager
National Tire and Battery
12.2024 - 08.2025
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Service Manager
National Tire and Battery
10.2022 - 08.2024
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
- Managed the back shop performance and schedule
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Sales Associate
National Tire and Battery
2017 - 2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor when having promotions.
- Helped customers with questions about the different services we offer
- Solved customer challenges by offering relevant products and services.
- Build rapport and relationship with customer to keep customer retention
Certified Lube Technician
National Tire and Battery
11.2014 - 2017
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Kept shop areas neat, clean, and free of safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Greeted customers and answered questions about oil changes and other services.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Checked fluids, tires, brakes, and other systems as part of 22-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Education
High School Diploma -
Lewisville High School
Lewisville, TXGraduate Certificate - Automotive Technician
Universal Technical Institute
Irving10-2014
Skills
- Offering sales support
- Closing sales
- Sales presentations
- Client relations
- Customer assistance
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Store Manager
National Tire and Battery
12.2024 - 08.2025
Sales Agent
Family Tire and Service / Concourse Automotive
08.2024 - 12.2025
Service Manager
National Tire and Battery
10.2022 - 08.2024
Certified Lube Technician
National Tire and Battery
11.2014 - 2017
Sales Associate
National Tire and Battery
2017 - 2022
High School Diploma -
Lewisville High School
Graduate Certificate - Automotive Technician
Universal Technical Institute