Richard Gonzales
Houston,TX
Summary
Business graduate with hands-on experience managing a short-term rental business and executing marketing strategies to drive bookings and customer engagement. Proven ability to build strong client relationships, adapt in fast-paced environments, and manage multiple responsibilities efficiently. Seeking to leverage marketing, communication, and operational skills in a client-focused role.
Overview
5
5
years of professional experience
Work History
Co owner
Maison Villa
Houston, TX
02.2025 - Current
- Managed 4 short-term rental properties, ensuring high occupancy and strong guest satisfaction
- Increased bookings by 30% through optimized listing strategies, pricing adjustments, and marketing techniques
- Developed high-converting property listings using keyword targeting and customer-focused descriptions
- Communicated with guests to resolve issues quickly, maintaining strong relationships and positive reviews
- Coordinated cleaning, scheduling, and maintenance to ensure seamless operations
- Analyzed booking trends and adjusted pricing strategies to maximize revenue
- Oversaw inventory management and organized product displays for optimal presentation.
Assistant Manager of Operations
River Oaks Donuts
Houston, TX
04.2023 - Current
- Oversaw daily operations in a fast-paced, high-volume environment, serving over 200 customers per day
- Demonstrated adaptability by managing multiple roles, including customer service, staff coordination, and inventory oversight
- Supervised team members and supported training to maintain consistent service quality
- Handled customer interactions and resolved issues professionally to maintain high satisfaction
- Managed multiple priorities simultaneously while maintaining attention to detail and operational accuracy
- Contributed to sales growth through upselling and strong customer engagement
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new team members on operational procedures and customer service standards.
Intern
Real Property Management
Houston, TX
06.2021 - 08.2022
- Assisted in developing and executing marketing campaigns across digital and social media platforms
- Conducted market research to identify trends, target audiences, and competitive positioning
- Supported content creation, including social media posts, promotional materials, and email campaigns
- Analyzed campaign performance and engagement metrics to recommend improvements
- Collaborated with team members to brainstorm and implement new marketing strategies
- Helped maintain brand consistency across all marketing channels
Education
Bachelor of Business - Business
Texas A&M University
College Station, TXSkills
- Customer Relationship Management (CRM)
- Marketing Strategy & Promotion
- Digital Marketing (Listing Optimization, Online Platforms)
- Sales & Upselling
- Communication & Interpersonal Skills
- Problem Resolution
- Time Management & Organization
- Pricing Strategy & Revenue Optimization
- Microsoft Excel
- Adaptability & Multitasking
Timeline
Co owner
Maison Villa
02.2025 - Current
Assistant Manager of Operations
River Oaks Donuts
04.2023 - Current
Intern
Real Property Management
06.2021 - 08.2022
Bachelor of Business - Business
Texas A&M University