Richard Gonzalez
Memphis,TN
Summary
Dynamic professional with extensive experience at Steel Freight, excelling in dispatching and route navigation. Proven ability to enhance delivery efficiency through effective problem-solving and exceptional customer service. Skilled in managing urgent deliveries and maintaining detailed logs, fostering strong relationships with clients and team members alike.
Overview
8
8
years of professional experience
Work History
Dispatcher
Steel Freight
12.2021 - 04.2025
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Customer Service Representative
Sonic
01.2017 - 05.2019
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Warehouse Worker
Nike Warehouse
01.2022 - 12.2024
- Consistently lifted materials weighing as much as Number pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Strapped items down over protective padding to secure throughout transportation.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
High School Diploma - English
Northwest Preparatory School
Memphis, TN05.2021
Skills
- Driver communication
- Route navigation
- Coordinating urgent deliveries
- Delivery procedures
- Delivery support
- Emergency protocols
- Dispatching procedures
- Problem-solving
- Customer service
- Updating logs
- Schedule management
- Service planning
- Route planning
Timeline
Warehouse Worker
Nike Warehouse
01.2022 - 12.2024
Dispatcher
Steel Freight
12.2021 - 04.2025
Customer Service Representative
Sonic
01.2017 - 05.2019
High School Diploma - English
Northwest Preparatory School
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