Richard Goodison
Customer Service Representative
Palm Bay,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Customer Service Representative (CSR)
Radial
Melbourne, FL
11.2017 - Current
- Serviced calls for PUMA, PBS, Hello Fresh, Tom Ford
WFH Customer service
HSN Inc
07.2022 - 01.2024
- Assisted customers with Placing Orders, Returning items and Refunds
Customer Service
Georgeson Shareholders
09.1999 - 05.2007
- Handled an average of 200 shareholder/customer requests concerning personal investments, setting up trusts and the transference of personal and cash shares on a weekly basis
Institute Of Office Management, CSR
Institute Of Office Management
11.1996 - 12.1997
- Delivered 80+ persuasive presentations in-person and over the phone regarding management training manuals and programs to middie managers in varied industries daily
CSR
Spectrum Mini Storage
10.1993 - 11.1996
- Responsible for customer service inquires, problem solving, and scheduling pick-ups and delivery; Loaded and unloaded trucks and monitored inventory levels for 20 trucks per week
Education
High School Diploma -
W E Grady
Brooklyn, NYSkills
Data Management
LiveChat Messaging
Customer satisfaction measurement
Multi-line phone talent
Team Collaboration
Merchandise Orders and Exchanges
Customer service excellence
Warranty Service
Remote Office Availability
Alt Phone
(321) 984-8354
Timeline
WFH Customer service
HSN Inc
07.2022 - 01.2024
Customer Service Representative (CSR)
Radial
11.2017 - Current
Customer Service
Georgeson Shareholders
09.1999 - 05.2007
Institute Of Office Management, CSR
Institute Of Office Management
11.1996 - 12.1997
CSR
Spectrum Mini Storage
10.1993 - 11.1996
High School Diploma -
W E Grady