Richard Gough
Lakewood,CO
Summary
Hungry and willing to learn new trades and skills, eager and always on time.
Accomplished Dispatch Coordinator at Mile High Tree Care, adept in logistics management and fostering team communication. Leveraged transportation knowledge and creative thinking to enhance dispatch efficiency and client satisfaction, significantly improving operational workflows. Demonstrated strong decision-making and customer service skills, contributing to a positive work environment and robust client relationships.
Diligent and reliable, with solid background in coordinating dispatch operations efficiently. Operating various types of equipment. Proven track record of streamlining processes and enhancing team productivity. Demonstrated ability in managing logistics and resolving complex scheduling issues. Great communication and client engagement skills.
Overview
9
9
years of professional experience
Work History
Dispatch Coordinator
Mile High Tree Care
Denver, CO
01.2021 - 10.2024
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
- Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed customer accounts and invoicing.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Responded to high volume of phone and email requests to provide logistics information.
Controller / Dispatch
Mile High Tree Care
Denver, CO
01.2020 - 10.2024
- Accurately completed financial statement audits and thoroughly reviewed results.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Operator
A1 Organics
Denver, CO
05.2018 - 01.2020
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Grocery Department Manager
Walmart
Athens, TN
04.2016 - 05.2018
- Fostered an inclusive work environment by promoting open communication among team members, celebrating successes, and addressing challenges proactively.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Improved customer satisfaction by implementing efficient product merchandising strategies.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Implemented successful promotional campaigns to increase sales and drive customer engagement.
Heavy Equipment Operator
Griffin Concrete Construction
Leesburg, FL
10.2015 - 04.2016
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Adhered to instructions from supervisors and engineers onsite.
- Operated range of heavy equipment on regular basis with advanced skill.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
Education
Hs Diploma -
Crestview High School
Crestview, FLSkills
- Transportation knowledge
- Software Familiarity
- Scheduling proficiency
- Logistics Management
- Data Entry
- Customer Service
- Work Crew Dispatch
- Decision-Making
- Customer Request Management
- Quality Control
- Cost Determination
- Creative Thinking
- Prioritizing calls
- Communication Management
Accomplishments
- Achieved daily goals by completing all tasks with accuracy and efficiency.
- Cut total of past due accounts.
- Built countless relationships through client interactions
- Can operate equipment with ease and efficiency
- Can talk to customers smoothly and effectively
- Can multitask and handle heavy work loads
- Can learn anything
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Dispatch Coordinator
Mile High Tree Care
01.2021 - 10.2024
Controller / Dispatch
Mile High Tree Care
01.2020 - 10.2024
Operator
A1 Organics
05.2018 - 01.2020
Grocery Department Manager
Walmart
04.2016 - 05.2018
Heavy Equipment Operator
Griffin Concrete Construction
10.2015 - 04.2016
Hs Diploma -
Crestview High School