Richard Granger III
Carlsbad,NM
Summary
Strategic-thinking individual experienced in retail and customer service. Offering an engaging and pleasant personality with expertise improving customer relationships. Professional payroll specialist with strong expertise in payroll administration, compliance, and reporting. Excel in team collaboration, ensuring accurate and timely payroll processing while adapting to evolving organizational needs. Known for reliability, analytical skills, and problem-solving abilities. Adept at leveraging payroll software and managing data integrity.
Overview
16
16
years of professional experience
Work History
Payroll Coordinator/Patient Scheduler
Enhabit
Carlsbad, NM
11.2024 - Current
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Processed payroll for employees across multiple departments ensuring accuracy and compliance with regulations.
- Managed timekeeping systems and resolved discrepancies to maintain integrity of payroll data.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
- Interacted with customers by phone, email, or in-person to provide information.
- Reported to senior management on organizational performance and progress toward goals.
Human Resources Consultant
Enhabit-Hospice
Carlsbad, NM
11.2020 - 11.2020
- Interacted with patients or patients loved ones by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Collaborated with office staff to ensure smooth operations and readiness for unexpected demands.
- Advised leaders and employees on company policies, programs, benefits, and salary administration to enhance understanding and compliance.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored industry regulations and legislation to update policies and ensure compliance with local, state, and federal laws.
- Developed and implemented employee training programs to enhance workforce capabilities.
Registered Drug and Alcohol Tech/ Billing
New Era Physical Therapy
10.2019 - 02.2021
- Worked with fellow technicians to administer drug and alcohol test. DOT & NonDOT certifying.
- Performed physicals on clients for pre-employment, return to work, fit for duty and etc.
- Helped front office with answering phones adequately and having patients fill out proper forms.
- Efficiently logged in clients info into WebPT and billed/invoiced company’s through Therabill.
- Followed confidentially regulations to maintain privacy.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Would be on-call after business hours to preform Post Accident drug screens.
Owner
Primal Nutrition
Carlsbad, NM
03.2017 - 02.2023
- Managed a staff of 5 employees, supervising their knowledge and skills for a health/nutrition company
- Provided exceptional support services to consumers who had issues with health and nutrition
- Recruited, hired and trained new employees so that they were familiar with company policies and procedures
- Organize and lead presentations and promotion initiatives to drive product sales and increase brand awareness regarding health goals, weight loss and/or muscle gain
- Developed and implemented nutrition plans tailored to client needs.
- Created marketing strategies to enhance brand visibility and customer engagement.
- Managed inventory control, optimizing stock levels for efficiency.
Department Supervisor
Lowe’s Home Improvement
03.2019 - 10.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Trained all new employees on overall company and department specific policies and procedures
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Maintained stock of items, cleanliness, organization and provided excellent customer service
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Handled cash register, returns and refunds
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces
- Opened and closed store 5 to 6 days per week by counting registers, making deposits and storing and filing all daily paperwork
Lead Cashier
Lowes Companies Inc
01.2014 - 01.2016
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Operated a cash register for cash, check and credit card transactions with 100 % accuracy.
- Contacted other store locations to determine merchandise availability.
- Supervised and directed all merchandise and shipment processing.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Followed merchandising guidelines to present visually appealing displays.
- Welcomed customers into the store and helped them locate items.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Verified that all customers received receipts for their purchases.
- Used time efficiently when not serving customers, including making follow call to past customers.
- Prioritized helping customers over completing other routine tasks in the store.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Stocked and replenished merchandise according to store merchandising layouts.
Assistant Store Manager
Rue 21
01.2013 - 01.2014
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored security and handled incidents in a calm and professional manner.
- Maintained an exceptionally clean, customer-friendly and well-run clothing department.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted store inventories once per quarter.
- Trained and managed associates in customer service and sales techniques.
- Recruited, interviewed and hired individuals, with the assistance of the store manager,which would add value to the team while bringing a wealth of experience.
- Responded to customer concerns with friendly and knowledgeable service.
- Stocked and replenished merchandise according to store merchandising layouts.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Answered customer telephone calls promptly and in an appropriate manner.
- Mentored new sales associates to contribute to the store’s positive culture.
Cash Office
Lowes Companies Inc
01.2012 - 01.2013
- Handled various accounting transactions including cash register overages and shortages, daily deposit and processing returns, exchanges and product defects.
- Pulled daily,weekly and monthly sales reports.
- Coordinated daily cash reconciliation at a high-volume location.
- Maintained friendly and professional customer interactions.
Jewelry Associate
Wal Mart Stores Inc
01.2011 - 01.2012
- Aided customers in finding the right jewelry for their personal preferences and for the occasion.
- Remained up-to-date on all product knowledge.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Cleaned the jewelry cases each day by dusting and using glass cleaner to ensure displays were pristine.
- Oversaw and processed payments made by credit and debit cards and cash and provided the correct change if applicable.
- Replenished merchandise from inventory during downtime when stock became low.
- Completed store opening and closing procedures as per company guidelines.
Education
General
New Mexico State University - Carlsbad
Carlsbad, NMHigh School Diploma - undefined
Carlsbad High School
Carlsbad, NM2007
Skills
- Verbal and written communication
- Customer service
- Supervisory experience
- Basic computer skills
- Fast learner
- Workforce Improvements
- Works well independently
- Strong initiative
- Customer relationship building
- Strong team player
- Dependable and reliable
- Good judgment
- Self-motivated
- Effective at multi-tasking
Timeline
Payroll Coordinator/Patient Scheduler
Enhabit
11.2024 - Current
Human Resources Consultant
Enhabit-Hospice
11.2020 - 11.2020
Registered Drug and Alcohol Tech/ Billing
New Era Physical Therapy
10.2019 - 02.2021
Department Supervisor
Lowe’s Home Improvement
03.2019 - 10.2019
Owner
Primal Nutrition
03.2017 - 02.2023
Lead Cashier
Lowes Companies Inc
01.2014 - 01.2016
Assistant Store Manager
Rue 21
01.2013 - 01.2014
Cash Office
Lowes Companies Inc
01.2012 - 01.2013
Jewelry Associate
Wal Mart Stores Inc
01.2011 - 01.2012
General
New Mexico State University - Carlsbad
High School Diploma - undefined
Carlsbad High School
References
Crystal Sloan, Director of Operations/ Enhabit Hospice
701 N. Canal St. Suite A
Carlsbad, NM 88220
575-302-1055
Rebecca Snow, Branch Director/ Enhabit Hospice
701 N. Canal St. Suite A
Carlsbad, NM 88220
575-361-1274
Joleen Deporto, HR/ Enhabit Hospice
701 N. Canal St. Suite A
Carlsbad, NM 88220
575-302-5524