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Richard Grayson
Las Vegas,NV
Summary
Dynamic operations leader with a strong background in staff management and data analysis. Demonstrated ability to develop customer service strategies that improve guest satisfaction and streamline operational efficiency, contributing to overall business success. Dedicated to implementing a culture that fosters inclusion. So, all team members feel invested in being part of a greater whole. Set to implement strategies that enhance each employee in there current position and initiate their overall growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager of Sales
WH Smith NA
07.2025 - Current
- Managed staff scheduling and resource allocation to enhance operational efficiency and support team productivity.
- Monitored and adjusted stock levels to optimize inventory management and support operational effectiveness.
- Developed and implemented customer service strategies aimed at improving guest satisfaction and fostering loyalty.
- Collaborated with team members to streamline communication processes, enhancing workflow efficiency.
- Monitored sales performance metrics to identify trends and recommend actionable strategies for improvement.
- Aided in the execution of promotional campaigns, contributing to increased foot traffic and sales growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Store Manager
WH Smith NA
05.2025 - 07.2025
- Managed daily store activities to enhance customer satisfaction and operational efficiency.
- Guided new employees through store procedures and product knowledge to ensure effective integration into the team.
- Monitored inventory levels and facilitated stock replenishment to optimize supply availability.
- Analyzed market trends and applied visual merchandising strategies to optimize product display and increase shopper engagement.
- Interpreted sales data to detect trends, facilitating strategic modifications aimed at boosting performance.
- Implemented operational strategies to maintain store cleanliness and safety standards for optimal customer experience.
- Addressed customer complaints with urgency and professionalism to foster positive relationships with clientele.
- Assessed staff performance through structured reviews, offering actionable feedback and identifying growth opportunities.
- Created optimized store schedules to enhance service delivery based on anticipated customer traffic and individual staff capabilities.
Co-Manager
WH Smith NA
10.2024 - 05.2025
- Assisted in managing daily store operations, ensuring optimal customer service and product availability.
- Collaborated with team to execute merchandising strategies, enhancing visual appeal of retail displays.
- Trained new staff on operational procedures and company policies, fostering a knowledgeable workforce.
- Monitored inventory levels and performed stock replenishment to maintain product availability for customers.
- Streamlined cash handling processes, resulting in improved accuracy and reliability of financial transactions.
- Identified key trends in sales data to support data-driven decisions for effective promotional activities.
- Analyzed peak hour trends and coordinated staff schedules to ensure optimal service delivery and operational performance.
- Partnered with store manager to devise promotional strategies that enhanced customer acquisition.
- Analyzed departmental performance and implemented targeted action plans, leading to marked improvements in sales metrics and customer satisfaction levels.
Sales Lead
MRG/WH Smith NA
02.2022 - 10.2024
- Developed and executed sales strategies aimed at exceeding quarterly revenue goals while fostering team collaboration.
- Guided and supported new sales team members, resulting in improved performance metrics and deeper product understanding.
- Analyzed existing workflows and instituted improvements to facilitate smoother operations and boost efficiency.
- Investigated market trends to pinpoint new opportunities for expansion within established client relationships.
Card Decker/Sorter Operations Associate
Silver State Industries
09.2017 - 11.2021
- Operated sorting machinery to enhance workflow efficiency and maintain operational standards.
- Coordinated daily sorting activities, ensuring timely processing of materials for distribution.
- Trained new staff on safety protocols and efficient sorting techniques to promote team performance.
- Monitored equipment performance, identifying issues for prompt resolution and minimizing downtime.
Customer Service Representative
Citibank, NA
03.2012 - 07.2015
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Handled complex transactions accurately, maintaining compliance with company policies and procedures.
- Trained new staff on customer service protocols and systems to enhance team performance.
- Implemented process improvements that streamlined customer interactions and reduced resolution times.
Education
Bachelor of Science - English And Literature
SUNY At Binghamton
Binghamton, NY06-2005
Associate of Arts -
SUNY Broome Community College
Binghamton, NY05-2002
High School Diploma -
Beall High School
Frostburg06-1991
Skills
- Staff management
- Team leadership expertise
- Employee scheduling
- Operations oversight
- Budget control
- Sales forecasting
- Strategic planning
- Team leadership
- Inventory control
- Operations management
- Staff development
- Data analysis
Certification
SNHD Food Handler Safety Training Card expires: 7/2028
TAM card expires 6/2028
Interests
Timeline
Assistant General Manager of Sales
WH Smith NA
07.2025 - Current
Store Manager
WH Smith NA
05.2025 - 07.2025
Co-Manager
WH Smith NA
10.2024 - 05.2025
Sales Lead
MRG/WH Smith NA
02.2022 - 10.2024
Card Decker/Sorter Operations Associate
Silver State Industries
09.2017 - 11.2021
Customer Service Representative
Citibank, NA
03.2012 - 07.2015
Bachelor of Science - English And Literature
SUNY At Binghamton
Associate of Arts -
SUNY Broome Community College
High School Diploma -
Beall High School