Richard Hardy
Sebastian
Summary
Dedicated owner/operator known for effective communication and critical thinking skills. Experienced in resolving customer inquiries and complaints promptly, ensuring service excellence and loyalty.
Overview
32
32
years of professional experience
Work History
Owner/Operator
Ocala Pest Control
Belleview
10.1993 - 05.2025
- Managed daily operations of pest control service.
- Developed customer relationships to ensure satisfaction and retention.
- Trained staff on safety protocols and pest control procedures.
- Oversaw inventory management for pest control supplies and equipment.
- Coordinated scheduling for service appointments and team assignments.
- Implemented quality control measures to maintain service standards.
- Resolved customer inquiries and complaints efficiently and professionally.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Owner/Operator
Best Offer Auto Sales
Belleview
01.2008 - 07.2014
- Assisted customers in selecting vehicles based on needs and preferences.
- Developed relationships with clients to ensure repeat business and referrals.
- Collaborated with finance teams to facilitate vehicle financing options for customers.
- Managed inventory levels and maintained showroom presentation standards.
- Resolved customer concerns promptly to enhance satisfaction and loyalty.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
Property Manager
Cyprexx
Brandon
08.2010 - 12.2013
- Coordinated property maintenance schedules with vendors and contractors effectively.
- Conducted regular property inspections to maintain quality standards and safety.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Education
Lawn, General, Termite -
Certified Pest Control Officer
Ocala, FL08-2002
High School Diploma -
St. John’s High School
Ocala, FL06-1996
Skills
- Customer relationship management
- Customer service
- Quality control
- Problem solving
- Effective communication
- Critical thinking
- Operations management
- Sales negotiation
Timeline
Property Manager
Cyprexx
08.2010 - 12.2013
Owner/Operator
Best Offer Auto Sales
01.2008 - 07.2014
Owner/Operator
Ocala Pest Control
10.1993 - 05.2025
Lawn, General, Termite -
Certified Pest Control Officer
High School Diploma -
St. John’s High School