Richard Harwi
Punta Gorda,FL
Summary
Dynamic sales leader with extensive experience at Rockstar Harley-Davidson, excelling in sales process optimization and team leadership. Proven track record in enhancing profitability and fostering customer loyalty through effective conflict resolution and motivation techniques. Committed to delivering exceptional customer experiences while driving team success and achieving sales goals.
Overview
10
10
years of professional experience
Work History
General Sales Manager
Rockstar Harley-Davidson
Fort Myers, Florida
01.2023 - Current
- Facilitate effective execution of sales process across Sales Department, Business Office, Internet Sales Team, and Inventory.
- Organize sales meetings and one-on-ones to enhance team motivation.
- Resolve conflicts to guarantee customer satisfaction and a premium customer experience.
Sales Manager
Rockstar Harley-Davidson
Fort Myers, Florida
05.2019 - 12.2022
- Managed Assistant Sales Managers, ensuring they hit daily goals.
- Worked on sales deals to maximize gross profit.
- Executed daily tasks including phone calls, sales training, and CRM monitoring.
Assistant Sales Manager
Rockstar Harley-Davidson
Fort Myers, Florida
01.2018 - 04.2019
- Managed a team of fit specialists by providing guidance, training, and support.
- Met with team on a daily basis to identify sales opportunities, discuss strategies and execute new promotions.
- Negotiated customer deals and maintained relationships with existing customers.
Assistant Sales Manager
Huntington Beach Harley-Davidson
Westminster, California
03.2017 - 01.2018
- Managed a team of fit specialists by providing guidance, training, and support.
- Met with team on a daily basis to identify sales opportunities, discuss strategies and execute new promotions.
- Negotiated customer deals and maintained relationships with existing customers.
Fit Specialist
Huntington Beach Harley-Davidson
Westminster, California
09.2015 - 02.2017
- Assisted customers in selecting motorcycles that fit their riding style.
- Provided detailed product knowledge about Harley-Davidson models and accessories.
- Developed relationships with customers to foster brand loyalty and repeat business.
Education
High School Diploma -
River Ridge High School
New Port Richey, FL05-2008
Skills
- Sales process optimization
- Motivation techniques
- Profitability improvement
- Customer relationship management
- Team leadership
- Conflict resolution
Timeline
General Sales Manager
Rockstar Harley-Davidson
01.2023 - Current
Sales Manager
Rockstar Harley-Davidson
05.2019 - 12.2022
Assistant Sales Manager
Rockstar Harley-Davidson
01.2018 - 04.2019
Assistant Sales Manager
Huntington Beach Harley-Davidson
03.2017 - 01.2018
Fit Specialist
Huntington Beach Harley-Davidson
09.2015 - 02.2017
High School Diploma -
River Ridge High School
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