Summary
Overview
Work History
Education
Skills
Timeline
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Richard Hernandez

Clovis,CA

Summary

Dynamic customer service professional with a proven track record at Dexter Axle Co., excelling in cross-selling and upselling. Leveraging strong product knowledge and active listening skills, I enhanced customer satisfaction and identified sales process improvements, driving repeat business and referrals. Committed to achieving goals while maintaining a professional demeanor under pressure.

Professional in customer service and sales with strong track record of achieving targets and driving revenue growth. Adept at building relationships, understanding customer needs, and delivering tailored solutions. Known for collaborative teamwork, adaptability to changing demands, and reliable performance. Skilled in communication, problem-solving, and leveraging sales techniques to meet organizational goals.

Overview

4
4
years of professional experience

Work History

CSR, Sales

Dexter Axle Co.
03.2021 - 04.2025
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

GED -

Fresno City College
Fresno, CA
08-1990

High School Diploma -

Clovis West High School
Clovis, CA
06-1988

Skills

  • Cross-selling and upselling
  • Data entry proficiency
  • Customer service
  • Empathy and patience
  • Goal-oriented mindset
  • Time management
  • Problem-solving
  • Active listening
  • Product knowledge

Timeline

CSR, Sales

Dexter Axle Co.
03.2021 - 04.2025

GED -

Fresno City College

High School Diploma -

Clovis West High School
Richard Hernandez