Richard Hicks
Mokena,IL
Summary
Highly motivated professional with 25 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
24
24
years of professional experience
Work History
General Manager
Wayne Dalton Overhead Door
Tinley Park, Illinois
10.2025 - Current
- Directed daily operations to ensure efficient workflow and productivity as well as ensuring alignment with company goals and standards.
- Managed team performance through regular feedback and coaching sessions.
- Oversaw financial planning and budget management for operational efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed strategic plans to drive business growth and market presence.
- Tracked monthly sales to generate reports for business development planning.
- Developed service and sales strategies to improve retention and revenue.
Territory Sales Representative
Wayne Dalton Overhead Door
Tinley Park, Illinois
04.2024 - 10.2025
- Conducted product demonstrations to showcase features and benefits of overhead doors.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Managed inventory levels to support sales and customer fulfillment requirements.
- Provided training to new sales representatives on product knowledge and sales techniques.
- Resolved customer inquiries and issues promptly, ensuring satisfaction with services provided.
Vice President/Owner
Quality Door Tech
Crestwood, IL
10.2013 - 04.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Performed cost analysis for various projects to determine budget requirements.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department.
- Prepared quotes outlining costs associated with various types of repairs or replacements.
- Followed up with customers after completion of jobs in order to confirm satisfaction levels.
- Oversaw budgeting processes to ensure efficient allocation of resources and funds.
- Led strategic initiatives to enhance product quality and customer satisfaction.
Midwest Regional Sales Manager
Martec International
Country Club Hills, IL
02.2002 - 04.2017
- Developed and implemented regional sales strategies to increase market share.
- Created and maintained relationships with clients, vendors, and industry professionals.
- Collaborated with corporate teams to develop promotional campaigns that increased brand awareness in the region.
- Monitored competitor activities in the region to ensure competitive pricing strategies were being utilized.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
Education
High School Diploma -
Marist High School
Chicago, ILSkills
- Process Improvement
- Lead Generation
- Contract Negotiation
- Client Relationship Building
- Operations Management
- Business Development
- Team leadership
Timeline
General Manager
Wayne Dalton Overhead Door
10.2025 - Current
Territory Sales Representative
Wayne Dalton Overhead Door
04.2024 - 10.2025
Vice President/Owner
Quality Door Tech
10.2013 - 04.2024
Midwest Regional Sales Manager
Martec International
02.2002 - 04.2017
High School Diploma -
Marist High School