Richard Hoffman

Integrated Service Center Professional

General Dynamics

06.2015 - Current

Account Management Team lead nine years.
Lead an award winning team of 12 regarding all aspects of Account Management to include: account creation and termination, shared folder permissions, security group creations, account suspensions, disables, and reactivations, data recovery.
Utilized Privileged User access to assist Frontline Technicians.
Applied basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Maintained current knowledge of relevant technology as assigned.
Dispensed RSA Tokens to onsite users for Multi Factor Authentication access.
Excellent communication skills, both verbal and written.
Identified issues, analyzed information and provided solutions to problems.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Organized and detail-oriented with a strong work ethic.
Created, Maintained, Terminated and Troubleshot Classified and Unclassified accounts for NRO employees and contractors.
Used secure network admin policies.
Implemented proper authentication, authorization, and access control.
Utilized appropriate PKI certificate management and associated components.
Troubleshot customer issues related to NRO networks.