Richard Hoose
Rose Hill,KS
Summary
Follows instructions and leads others with equal proficiency. Cultivates productive working relationships and instills confidence within a team.
Commitment to achieving exceptional customer service.
I have an extensive background in the hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
I have a resourceful and flexible nature in the face of diverse guest needs and changing policies and menu items. Adept at taking on any dining room role without skipping a beat. Looking to offer several years' experience and pursue a challenging new role.
- Hardworking employee with high customer service standards, Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Home Remodeler
Custom Remodeling
Rose Hill, KS
08.2024 - Current
- Drywall finishing
- Demolitions/rebuilds
- Laid tile flooring or backsplashes in kitchens and bathrooms following manufacturer instructions.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
Expeditor/Room Service Server
Ambassador Hotel Collection
Wichita, Kansas
07.2021 - 09.2024
- Inspected quality of products before they were sent out to customers.
- Provided guidance to new kitchen team members.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Preformed multiple positions at this job, i hosted some days, some days I served, somedays I worked at the Speakeasy downstairs.
Front Desk Agent
Red Roof Inn Plus
Wichita
02.2019 - 05.2021
- Posted incidental charges to ledgers, manually or by using computers.
- Kept accurate records of guest transactions.
- Monitored security cameras in lobby area as needed.
- Addressed customer needs in a timely manner.
- Provided information about hotel amenities, services, and local attractions.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Assisted guests at check-in, providing information on various services within hotel.
Education
High School Diploma -
Rose Hil High School
Rose Hill, KS05-2010
Skills
- Lobby oversight
- Room assignments
- Safety and security procedures
- Credit and cash payments
- Guest relations
- Hospitality service expertise
- Menu memorization
- Food safety
- Cleanliness maintenance
- Strong customer service
- Multi-tasking skills
- POS system operation
- Safe food handling
- Upscale dining expertise
- Personal grooming standards
- Flexible schedule
- Reliable transportation
Timeline
Home Remodeler
Custom Remodeling
08.2024 - Current
Expeditor/Room Service Server
Ambassador Hotel Collection
07.2021 - 09.2024
Front Desk Agent
Red Roof Inn Plus
02.2019 - 05.2021
High School Diploma -
Rose Hil High School