Summary
Overview
Work History
Education
Skills
Timeline
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Richard Ivory

Allen,TX

Summary

Customer-oriented General Manager with 10 years of retail experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

4
4
years of professional experience

Work History

Store Manager

Starbucks
Dallas, TX
05.2024 - Current
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.

General Manager

Petco Animal Supplies Stores Inc.
Allen, TX
03.2020 - 05.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Monitored sales performance and identified areas for improvement in cost savings and revenue generation.

Education

Associate of Science - Mathematics

Middlesex County College
Edison, NJ
06.2015

Skills

  • Customer Retention
  • Business Development
  • Sales
  • Schedule Management
  • Analytical Skills
  • Supervision and Training
  • Employee Development
  • Customer Experiences
  • Staff Management
  • Succession Planning
  • Staffing
  • Analytical and Critical Thinking

Timeline

Store Manager

Starbucks
05.2024 - Current

General Manager

Petco Animal Supplies Stores Inc.
03.2020 - 05.2024

Associate of Science - Mathematics

Middlesex County College

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Richard Ivory