RICHARD JACKSON
Sam’s Club
Spring Valley,Ca
32
years of professional experience
Dynamic Operations and Service Leader with over 10 years of expertise in shuttle transportation management, merchandise operations, fulfillment optimization, and team leadership. Proven track record of enhancing workflow efficiency, boosting staff performance, and delivering exceptional customer experiences. Proficient in payroll control, hiring, inventory accuracy, and cross-functional coordination. Committed to leveraging a modern, data-driven approach to achieve operational excellence and elevate service quality.
Work History
Facility Shuttle Service Manager
1 Year 2 Months- Leads daily shuttle operations with a focus on on-time performance, safety, and customer satisfaction. Managed hiring, training, and oversight of shuttle drivers, ensuring reliability and compliance. Oversees payroll accuracy, timecard verification, and labor cost control. Coordinates vehicle inspections, shift assignments, and service documentation. Handled cash deposits with precision, maintaining compliance and accountability. Resolved customer issues promptly, enhancing workflow consistency and communication within shuttle service team.
Merchandise Manager
1 Year 11 Months- Reduced inventory errors by 12% through improved tracking and workflow redesign, enhancing overall operational accuracy. Implemented a fulfillment process that increased order processing speed and efficiency. Used customer feedback to refine product selection, boosting satisfaction and repeat business. Strengthened team morale and collaboration across shifts, fostering a more cohesive work environment. Maintained accurate sales records, ensuring financial integrity and compliance with internal and external standards.
Merchandise Manager / Reset Team Lead
5 Years 10 Months- Directed nationwide reset teams to enhance shelf visibility and drive customer engagement. Implemented inventory systems to streamline replenishment and minimize stock issues. Coordinated reset projects ensuring timely completion and high-quality execution. Analyzed sales trends to support strategic merchandising decisions and revenue growth. Conducted market analysis to optimize product placement and elevate visibility. Performed inventory audits maintaining stock accuracy and preventing shortages.
Reset Team Lead
2 Years 11 Months- Led a team of 10 to enhance store layouts and improve customer satisfaction. Optimized restocking through inventory data analysis. Coordinated cross-functional teams completing projects ahead of schedule. Implemented merchandising strategies increasing sales performance. Developed training programs improving onboarding and productivity. Maintained detailed project logs supporting continuous improvement.
Charge Registered Nurse
21 Years 4 Months- Delivered compassionate, protocol-driven patient care improving outcomes and satisfaction. Streamlined intake processes reducing wait times. Analyzed patient data enabling proactive interventions. Coordinated multidisciplinary care plans enhancing treatment effectiveness. Maintained comprehensive medical documentation ensuring compliance. Implemented care protocols improving recovery times and satisfaction scores.
Education
Bachelor of Science - Nursing (BSN)
Skills
Transportation Operations
Driver Scheduling & Oversight
Payroll & Timecard Control
Team Hiring & Development
Customer Experience Leadership
Daily Facility Operations
Cash Handling & Deposits
Safety & Compliance
Inventory Accuracy
Fulfillment Workflow Optimization
Strategic Merchandising
Data-Driven Decision Making
Cross-Functional Collaboration
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Timeline
Facility Shuttle Service Manager
Aladdin Airport Parking
08.2025 - CurrentRead More
Merchandise Manager
Sam’s Club
11.2024 - CurrentRead More
Merchandise Manager / Reset Team Lead
Advantage Solutions
01.2019 - 11.2024Read More
Reset Team Lead
Quest Service Group
02.2016 - 01.2019Read More
Charge Registered Nurse
Sharp Healthcare
07.1994 - 11.2015Read More
National University
Bachelor of Science from Nursing (BSN)
Read More