RICHARD JARA
Fort Worth,TX
Summary
Proactive professional boasting a decade of experience and a demonstrated aptitude for customer-driven management, entrepreneurial leadership, and long-range planning. Goal-oriented, seeking to leverage expertise in various systems and exceptional customer service acumen to pursue a new career path, acquiring fresh skills to deliver unparalleled value.
Overview
9
9
years of professional experience
Work History
Chief Operating Officer
Hero Conversion Technologies
01.2018 - Current
- Utilized project management techniques to drive successful completion of projects on time and within budget constraints
- Maintained up-to-date knowledge of industry trends, best practices, regulatory requirements and technological advances
- Improved product delivery time to increase customer satisfaction and retention
- Formulated marketing strategies that increased brand awareness while driving sales growth year over year, which brought HCT from $250,000 annually to $1.1 Million Annually
- Collaborated with executive management team to identify and implement appropriate operational strategies
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Evaluated existing processes for potential automation or streamlining using advanced analytics toolsets
- Established key performance indicators to measure operational efficiency, effectiveness and quality standards
Intake Specialist
Cope Law Offices
01.2015 - 01.2018
- Managed over 75 customer calls per day, while delivering ELITE customer service to give the best possible experience with our firm
- Completed intake assessment forms and got them connected to our attorneys who would complete their legal assessments
- Collected, verified, recorded and processed client demographics, payment information, and referral information.
- Trained and supervised new intake staff to deliver high-quality client care.
- Assessed clients' needs and determined eligibility for intake services.
Sales Representative
Trulia
03.2014 - 01.2015
- Managed 30+ customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
Bachelor Of Arts (B.A - Business Administration Candidate
University of Texas At Arlington
Arlington, Texas05.2024
A.A - Business Management
Cedar Valley Community College
Lancaster, Tx05.2014
Skills
- Google AdWords
- Business Analysis
- Operational Oversight
- Extremely efficient with over 15 different CRM's
- Extreme aptitude with MS Office Products and new AI Technologies
- Able to Multi-task at very high levels
- Highly skilled in improving efficiency within systems
Accomplishments
- 2018 Employee of the year - Hero Conversion Technologies
- Supervised team of 30+ staff members.
- Introduced AI for client and lead automation
- Used Microsoft Excel to develop lead tracking spreadsheets.
Additional Information
- AWARDS , Employee of the Year - 2019 - 2020 Promoted to Chief Operating Officer - February 2021
Timeline
Chief Operating Officer
Hero Conversion Technologies
01.2018 - Current
Intake Specialist
Cope Law Offices
01.2015 - 01.2018
Sales Representative
Trulia
03.2014 - 01.2015
Bachelor Of Arts (B.A - Business Administration Candidate
University of Texas At Arlington
A.A - Business Management
Cedar Valley Community College
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