Richard Jeffries
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Marketing Manager
Discount Tire
Omaha, NE
06.2022 - 03.2023
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Continually maintained and improved company's reputation and positive image in markets served.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Workflow Manager
Discount Tire
Omaha, NE
03.2021 - 06.2022
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
5s Manager
Discount Tire
Omaha,NE
07.2020 - 03.2021
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Service Technician
Discount Tire
Omaha,NE
06.2018 - 07.2020
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Worked with diverse types of weather and ground conditions.
- Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Unloaded and stacked tires in proper locations to facilitate easy retrieval for use on customer vehicles.
Education
High School Diploma -
Roncalli Catholic High School
Omaha,NE05.2020
Skills
- Customer Engagement
- Customer Satisfaction
- Critical Thinking
- Staff Management
- Customer Inquiries
Timeline
Marketing Manager
Discount Tire
06.2022 - 03.2023
Workflow Manager
Discount Tire
03.2021 - 06.2022
5s Manager
Discount Tire
07.2020 - 03.2021
Service Technician
Discount Tire
06.2018 - 07.2020
High School Diploma -
Roncalli Catholic High School