Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Klohr

North Fort Myers

Summary

Dynamic and adaptable professional with a proven track record at USPS, excelling in package handling and customer service. Demonstrated leadership at Publix, enhancing team performance and customer satisfaction. Skilled in safe driving and problem-solving, consistently meeting employer's high standards for safety and compliance. Achieved significant improvements in operational efficiency and service quality.

Overview

8
8
years of professional experience

Work History

City Letter Carrier Tech

USPS
02.2021 - Current

A City Carrier Technician (CCT) is a mail carrier for the USPS who covers multiple routes when regular carriers are absent. Their main job is to deliver and collect mail in both residential and business areas while ensuring timely and accurate service.

Main Responsibilities are:


1. Sort and Prepare Mail, Organize letters and packages before heading out for delivery.

2. Deliver Mail and Packages, Travel by foot or vehicle to deliver mail, including special items requiring signatures.

3. Collect Outgoing Mail, Pick up outgoing letters and packages from homes, businesses, and mailboxes.

4. Customer Interaction, Answer customer questions, handle delivery concerns, and provide friendly service.

5. Use USPS Scanners, Scan barcodes on packages to track deliveries and update records.

6. Follow Safety Rules, Drive safely, handle heavy packages properly, and stay aware of hazards.

7. Adapt to Different Routes, Unlike regular carriers, a CCT must learn and work on multiple delivery routes as needed.

8. Work Overtime When Needed, Often required to work extra hours, weekends, or holidays to cover for absent coworkers.

Pipefitter Helper

B&I Contractors Inc.
01.2019 - 10.2021

A Pipefitter Helper assists experienced pipefitters in assembling, installing, and maintaining piping systems used for heating, cooling, steam, gas, and water distribution. This role requires physical strength, attention to detail, and the ability to work in various environments, including construction sites, commercial buildings, and industrial settings.


Key Responsibilities:

1. Assist with Pipe Installation & Assembly

, Help measure, cut, thread, and bend pipes to required specifications, Hold or position pipes, fittings, and valves while pipefitters secure them. Assist in assembling pipe sections using welding, soldering, or adhesive methods.

2. Carry and organize tools, equipment, and materials needed for the job. Clean and prepare work areas before and after installations. Assist in reading blueprints and technical drawings to ensure proper pipe layout.

3. Operate and Maintain Tools & Equipment. Use basic hand and power tools, such as pipe cutters, drills, saws, and wrenches. Maintain tools in good working condition and report any issues to supervisors.

4. Ensure Job Site Safety & Compliance. Follow all OSHA and company safety guidelines while working on-site. Wear required PPE (Personal Protective Equipment), including gloves, hard hats, and safety glasses. Help maintain a clean and hazard-free workspace.

5. Assist with Testing & Inspection. Support pipefitters in pressure testing and leak detection. Ensure all connections are properly sealed.

Team Leader

Publix
01.2017 - 09.2019

A Team Leader at Publix plays a key role in supporting department operations, assisting management, and ensuring excellent customer service. This position involves leading and motivating associates, maintaining department standards, and ensuring smooth daily operations. Team Leaders work closely with Department Managers and store leadership to achieve company goals.

Key Responsibilities:

1. Leadership & Team Support, Supervise and guide department associates to ensure tasks are completed efficiently. Assist in training new employees, reinforcing company policies, and providing ongoing support. Help schedule and assign tasks to team members based on store needs. Serve as a go-to person for associate questions and concerns.

2. Customer Service Excellence. Provide friendly and professional customer service by assisting shoppers with product inquiries and purchases. Resolve customer complaints or escalate them to management when necessary. Ensure associates follow Publix customer service standards.

3. Store Operations & Department Maintenance. Ensure department shelves are stocked, organized, and visually appealing. Monitor inventory levels and assist with ordering products as needed. Help maintain cleanliness and sanitation standards in work areas. Ensure products are properly rotated and labeled according to Publix guidelines.

4. Sales & Productivity Goals. Assist in meeting department sales goals by promoting products and special offers. Support inventory control and reduce product waste/shrink. Monitor and report any operational issues that could impact sales.

5. Safety & Compliance Ensure associates follow Publix safety and food handling guidelines. Identify and report safety hazards or equipment malfunctions. Encourage a clean and safe working environment for employees and customers.

Education

High School Diploma - N/A

Island Coast High School
Cape Coral, FL
07.2015

Skills

  • Package handling
  • Safe driving
  • Memory recall
  • Weather preparedness
  • Customer service and communication
  • Work ethic and reliability
  • Leadership and teamwork
  • Technical and physical skills
  • Safety and compliance
  • Problem solving and adaptability

Timeline

City Letter Carrier Tech

USPS
02.2021 - Current

Pipefitter Helper

B&I Contractors Inc.
01.2019 - 10.2021

Team Leader

Publix
01.2017 - 09.2019

High School Diploma - N/A

Island Coast High School
Richard Klohr