Richard Lince
Pensacola,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work-ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Administrative Assistant-Records Management
Pensacola International Airport
12.2024 - Current
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Routed contracts to office personnel for signing and uploaded contracts via Vasion to the Mayor's office for final signatures and enactment.
Medical Disability Examiner
Florida Department of Health
06.2023 - 06.2024
- Examined legal issues related to disability determinations including employment status, onset date of disability, duration of illness.
- Responded promptly to inquiries from claimants or representatives concerning status or results of claim reviews.
- Developed strategies for obtaining additional evidence needed to make accurate disability determinations.
- Conducted interviews with claimants to assess their physical or mental impairments, work history, and other relevant information.
- Interpreted applicable laws, regulations, policies and procedures when determining eligibility for disability benefits.
- Maintained up-to-date knowledge of changing regulations governing disability determination processes.
- Advised claimants of their rights and responsibilities in the claims process.
- Analyzed complex cases involving multiple conditions or impairments that may affect an individual's ability to work.
- Collaborated with physicians, psychologists, and other healthcare professionals to obtain additional pertinent information regarding the claimant's condition.
- Compiled case files containing all pertinent information used in making a determination of eligibility for disability benefits.
- Assessed applicant's ability to perform substantial gainful activity based on evaluation of medical records and other evidence provided by applicants or obtained from third parties.
Service Agent
Avis Budget Car Rental
07.2020 - 06.2023
- Processed customer inquiries and resolved issues promptly.
- Collaborated with team members to streamline processes and improve overall customer satisfaction.
- Managed inbound calls, provided product information, and assisted with order placement.
- Demonstrated exception problem-solving abilities and maintained a cheerful outlook under pressure.
- Processed payments, returns, and exchanges according to company policies.
- Demonstrated excellent communication skills both verbally and written.
Software Developer
Revature
09.2021 - 12.2021
- Developed applications utilizing programming languages including C#, HTML, CSS, Scala, JavaScript, and SQL.
- Developed applications utilizing software such as IntelliJ, Visual Studio, Visual Studio Code, MongoDB, Ubuntu, Node.JS, and MySQL.
- Debugged code to identify errors and fix them efficiently.
- Collaborated with team members to ensure successful project completion.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
Manager
Campus Bookstore
06.2012 - 10.2019
- Managed a staff of 10-20 employees.
- Interviewed, hired, trained, retained, and terminated employees.
- Engaged and assisted customers during the beginning and end of Mississippi State University semesters.
- Controlled inventory of 15,000-20,000 books annually.
- Performed general upkeep of the store, inventory, and IT equipment, including all computers and card terminals.
- Organized appointments at various locations throughout the United States for mobile book-buying employees to visit university staff and students in order to purchase textbooks and overstock.
Trainer
Buffalo Wild Wings
08.2011 - 06.2012
- Trained new servers on current restaurant standards.
- Ensured staff consistently completed all required tasks to restaurant standards.
- Implemented exciting new promotions and services provided by Buffalo Wild Wings Corporate.
- Operated in a highly impactful manner in a dynamic restaurant environment.
- Ensured guests had an optimal dining experience.
- Provided highly engaged customer interaction.
- Resolved customer complaints and other issues.
Manager
Soulshine Pizza Factory
02.2006 - 07.2009
- Interviewed, hired, trained, retained, and terminated employees.
- Created employee work schedules.
- Maintained inventory records and ordered products from vendors.
- Received orders and maintained produce stock in a safe manner utilizing the FIFO (First In, First Out) method.
- Maintained financial records, i.e., day to day sales records, produce orders, shipping BOL's, and employee payroll.
- Ensured the cleanliness and organization of every aspect of the restaurant.
- Oversaw food and beverage standards as well as completed guests' orders myself in order to help alleviate any waiting times.
Education
Certification - Full-Stack Software Developer
Mississippi Coding Academy
07-2021
Bachelor of Arts - Political Science
Mississippi State University
12-2014
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Experience in C#, HTML, JavaScript, SQL, CSS, Ruby on Rails, and Scala
- Experience using MongoDB, Visual Studio, Visual Studio Code, Ubuntu, and IntelliJ
- Analytical Skills
- Interviewing
- Onboarding
- Training
- Performance Management
- Documentation Proficiency
- File and Record Management
- Claims Processing
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant-Records Management
Pensacola International Airport
12.2024 - Current
Medical Disability Examiner
Florida Department of Health
06.2023 - 06.2024
Software Developer
Revature
09.2021 - 12.2021
Service Agent
Avis Budget Car Rental
07.2020 - 06.2023
Manager
Campus Bookstore
06.2012 - 10.2019
Trainer
Buffalo Wild Wings
08.2011 - 06.2012
Manager
Soulshine Pizza Factory
02.2006 - 07.2009
Bachelor of Arts - Political Science
Mississippi State University
Certification - Full-Stack Software Developer
Mississippi Coding Academy
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