Richard Lyon
West Palm Beach,FL
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
10
10
years of professional experience
Work History
Account Manager
Aero Precision
2022.05 - 2023.02
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Created proposals for new and repeat customer business transactions.
- Anticipated clients' needs by staying in touch on regular basis.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Negotiated prices, terms of sale and service agreements.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Sales and Marketing Manager
Power Home Remodeling
2015.02 - 2022.04
- Analyzed sales and marketing data for improved strategies.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Drove team revenue totals by bringing in top sales numbers.
- Offered customers best-fit, beneficial solutions from available product line.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Service Advisor
Atlantic Hyundai
2012.11 - 2015.01
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
High School Diploma -
West Babylon High School
West Babylon, NY06.2010
Associate of Science - Criminal Justice
SUNY Farmingdale
Farmingdale, NY03.2009
Skills
- Revenue Growth
- Networking Skills
- Sales Reporting
- Excellent Communication Skills
- Persuasive Negotiations
- Overcoming Objections
- Goals and Performance
- Sales Tactics
Timeline
Account Manager
Aero Precision
2022.05 - 2023.02
Sales and Marketing Manager
Power Home Remodeling
2015.02 - 2022.04
Service Advisor
Atlantic Hyundai
2012.11 - 2015.01
High School Diploma -
West Babylon High School
Associate of Science - Criminal Justice
SUNY Farmingdale
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