Richard Magana Rivera
Lenoir City,TN
Summary
Dedicated professional with a strong focus on customer service, time management, and team collaboration. Eager to enhance customer experiences through product knowledge and efficient sales processing. Detail-oriented Sales Associate with experience in electronics and grocery sectors. Known for effective visual merchandising and exceptional customer service, contributing to increased sales and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
Lenoir City, Tennessee
05.2025 - Current
- Assisted customers in selecting products aligned with personal preferences.
- Utilized online shopping platforms to enhance order processing efficiency.
- Communicated with clients to clarify needs and optimize shopping experience.
- Provided feedback on website usability to facilitate improved customer navigation.
- Delivered quick, accurate service to satisfy customers under tight deadlines.
- Bagged groceries meticulously to preserve product integrity, separating fragile items.
- Maintained positive relationships with grocery store personnel through professionalism and friendliness.
- Practiced sanitary shopping techniques while minimizing product handling and using safety kits.
Electronics Sales Associate
Walmart
Lenoir City, Tennessee
09.2024 - 05.2025
- Assisted customers in selecting electronics based on individual needs.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Maintained organized merchandise displays to attract and engage customers.
- Processed sales transactions with accuracy using point-of-sale systems.
- Collaborated with team members to deliver exceptional customer service.
- Resolved inquiries and concerns efficiently to ensure customer satisfaction.
- Provided management with feedback on inventory levels and product availability.
- Managed daily operations of photo lab, ensuring equipment functionality and quality control.
Front End Associate
Walmart
Lenoir City, Tennessee
09.2023 - 09.2024
- Maintained organized, visually appealing sales floor displays to enhance customer engagement.
- Processed transactions accurately using point-of-sale systems for cash and card payments.
- Handled customer complaints with professionalism, ensuring efficient resolution of issues.
- Collaborated with team members to ensure timely restocking of merchandise on the sales floor.
- Trained new associates on store policies, procedures, and customer service best practices.
- Monitored inventory levels, reporting discrepancies to management for prompt action.
- Ensured front-end area remained clean and clutter-free to promote a pleasant shopping experience.
- Greeted customers warmly, quickly identifying needs to provide tailored assistance.
Education
High School Diploma -
Lenoir City High School
Lenoir City05-2025
Skills
- Customer service and relations
- Time management
- Visual merchandising
- Sales processing and experience
- Team collaboration
- Product knowledge and picking
- Hospitality and accommodation
- Patience and empathy
- Accurate money handling
- Online ordering and processing
- Multitasking abilities
- Fluent bilingualism
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Youth Groups (Edge @ St Thomas Lenoir City, Life Teen @ St Thomas Lenoir City)
- Church Chorus (St Thomas Lenoir City)
Timeline
Online Personal Shopper
Walmart
05.2025 - Current
Electronics Sales Associate
Walmart
09.2024 - 05.2025
Front End Associate
Walmart
09.2023 - 09.2024
High School Diploma -
Lenoir City High School