Richard Martinez
Ventura,CA
Summary
Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Safety Operations Supervisor
Traffic Management Incorporated
Ventura, CA
03.2014 - 05.2024
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Resolved customer complaints related to service issues or delays.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Answered customer requests with information about product availability, shipping information and status updates.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Arranged for repairs to restore service and schedules.
- Facilitated smooth communication between drivers and management teams.
Education
High School Diploma -
Santa Paula High School
Santa Paula, CA06-1986
Skills
- Compliance Management
- Performance monitoring
- Safety oversight
- Operations Management
- Customer Relationship Management
- Scheduling Coordination
- Quality Assurance
Certification
CAL OSHA 30 Certified
Timeline
Safety Operations Supervisor
Traffic Management Incorporated
03.2014 - 05.2024
High School Diploma -
Santa Paula High School
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