Richard McNeal III
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Cybersecurity position.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Online Grocery Associate
Walmart
09.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Lead Certified Pharmacy Technician
Walmart Pharmacy
05.2020 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Supervised six pharmacy technicians and coordinated day-to-day assignments.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Patrol Officer
Carbondale Police Department
01.2020 - 03.2020
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Drafted numerous reports detailing incidents and safety violations.
- Responded to emergency calls and provided appropriate support.
- Backed up patrol officers during difficult stops or to answer complex questions.
- Assessed and managed potential risks and hazardous situations.
- Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids and teaching at Citizen's Police Academy events.
Police Academy Cadet
Pikes Peak Law Enforcement Academy
08.2019 - 12.2019
- Observed and evaluated cadets' work to determine progress, provide feedback, and make suggestions for improvement.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Supervised and monitored cadets' use of tools and equipment.
Lead Certified Pharmacy Technician
Walmart Pharmacy
03.2013 - 07.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supervised six pharmacy technicians and coordinated day-to-day assignments.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment
Industrial Office Equipment Technician
Copy Source Inc.
03.2003 - 07.2013
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and resolved malfunctions in computers, office machines, and automated teller machines.
- Generated reports for customer service issues and repair records.
- Trained customer employees and managers on machine use and maintenance.
- Efficiently troubleshot and repaired facsimile, copier, and printer equipment to cut company costs and maximize productivity.
Parts Sales Manager
AutoZone
04.2007 - 06.2012
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops, and service departments for use in automobiles, farm machinery, and small engine equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Set employee schedules for consistent staff coverage and delegated work assignments based on experience and strengths.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH12.2023
GED -
Penn Foster Career School
Scranton, PA07.2018
Skills
- Firewall Management
- Access Control
- Resource Management
- HIPAA Compliance
- Policy and Procedure Adherence
- Network Security
- Security Architecture
Certification
- Comptia Security Plus
- CPhT - Certified Pharmacy Technician
- Licensed Clinical Services Technician (vaccine administration) - 2020-2022
Timeline
Online Grocery Associate
Walmart
09.2022 - Current
Lead Certified Pharmacy Technician
Walmart Pharmacy
05.2020 - 09.2022
Patrol Officer
Carbondale Police Department
01.2020 - 03.2020
Police Academy Cadet
Pikes Peak Law Enforcement Academy
08.2019 - 12.2019
Lead Certified Pharmacy Technician
Walmart Pharmacy
03.2013 - 07.2019
Parts Sales Manager
AutoZone
04.2007 - 06.2012
Industrial Office Equipment Technician
Copy Source Inc.
03.2003 - 07.2013
Bachelor of Science - Cybersecurity
Southern New Hampshire University
GED -
Penn Foster Career School
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