Richard Medina
Honolulu,Hawaii
Summary
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant III
Honolulu Police Department
03.2025 - Current
- Transcribes confidential investigative information and statements from victims, witnesses, suspects, and other sources.
- Prepares criminal case packets to submit to the Department of the Prosecuting Attorney (PAT).
- Types letters regarding police reports and other documents that may be required.
- Files police reports and types memos to the Records Division, and follows up with delinquent reports.
- Receives information and complaints over the counter, via the telephone or e-mail. Answers questions and provides general information to employees, the public and outside agencies.
Bellman/Pool Server/Food Runner
EDITION Hotels/SLS Hotel Marriott International
07.2021 - 10.2024
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Provided exceptional tableside service by anticipating guest needs and monitoring satisfaction throughout their visit.
- Managed cash transactions efficiently while maintaining strict adherence to company policies regarding payment procedures.
Spa Supervisor / Swimming Pool Supervisor
JW Marriott Hotel Santa Monica
05.2018 - 03.2020
- Developed strong relationships with vendors and suppliers, negotiating favorable contracts that benefited the spa''s bottom line without sacrificing quality or guest satisfaction.
- Collaborated with other department supervisors to create seamless guest experiences throughout the resort or hotel property.
- Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Moved umbrellas and lounge chairs at request of guests.
Shift Leader Supervisor of Operations
Salt And Straw
07.2016 - 09.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Front Desk Receptionist
Bel Air Ridge HOA
05.2015 - 05.2016
- Managed front desk operations, including guest check-ins and appointment scheduling
- Ensured a welcoming atmosphere for guests and efficiently resolved customer issues
- Performed administrative tasks such as data entry and record maintenance
Education
Associates of Arts And Science - Criminal Justice/ General Arts
El Camino College
Torrance, CABachelor of Science - Criminal Justice Minor Public Adminstration
San Diego State University
San Diego, CA05-2025
Skills
- Advanced Problem Resolution
- Customer-Centric Approach
- Effective Listening
- Customer Engagement
- Visitor Flow Coordination
Certification
Homeland Security Certificate
Timeline
Office Assistant III
Honolulu Police Department
03.2025 - Current
Bellman/Pool Server/Food Runner
EDITION Hotels/SLS Hotel Marriott International
07.2021 - 10.2024
Spa Supervisor / Swimming Pool Supervisor
JW Marriott Hotel Santa Monica
05.2018 - 03.2020
Shift Leader Supervisor of Operations
Salt And Straw
07.2016 - 09.2019
Front Desk Receptionist
Bel Air Ridge HOA
05.2015 - 05.2016
Associates of Arts And Science - Criminal Justice/ General Arts
El Camino College
Bachelor of Science - Criminal Justice Minor Public Adminstration
San Diego State University
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