William A. Shantz
Honolulu,USA
Summary
Highly organized and courteous professional with a strong passion for human services seeking an opportunity as a Human Services Professional (HSP). Known for a friendly demeanor and exceptional interpersonal skills, dedicated to providing top-notch support and assistance to individuals in need. Proven track record of effectively managing tasks and prioritizing responsibilities, confident in ability to make a positive impact in this role. Ready to utilize expertise and compassionate nature to contribute to the well-being of others.
Overview
32
32
years of professional experience
Work History
Office Assistant III
State of Hawaii
02.2024 - Current
- Learn to update inmate custody listing and print
- Learn to process initial and work furlough agreements
- Learn to process inmate payroll, resocialization and job seeking requests
Customer Service Agent
Hawaiian Airlines
01.2014 - 02.2024
- Learn to greet all of our guests with a smile and good attitude
- Learn to understand a person issue or complaint before jumping to conclusion
- Learn to be professional and caring on the job
Ramp Agent
Hawaiian Airlines
11.2012 - 01.2014
- Learn to operate Tug and Belt Loader
- Learn to load bags properly in the Pit of the Airplane
- Learn to look for Safety hazards among the aircraft below
Trolley Driver
E Noa Corporation
05.2011 - 10.2011
- The skill to operate and understand trolley
- Speak Japanese for the passenger safety
- Operate and maintain the vehicle safely
Ward Clerk
Straub Clinic and Hospital
06.2006 - 03.2011
- Answer a multi-line phone system
- Utilize our computer system EPIC to page the various departments in the hospital
- Fax request of information forms to various hospital facilities through out the world
Provider Information Unit Representative
HMSA – Provider Services
11.2007 - 06.2008
- Load information into the databases
- Answer Phone calls
- Transcribe on paper to do a roll up on providers
Chaplain Assistant
U.S. Army
09.1992 - 02.1998
- Received Army Commendation Medal
- Assisted Chaplains in conducting worship services; provided spiritual guidance to church members; and planned and arranged educational, social, and recreational programs for congregation
- Helped in conducting worship, wedding, funeral, and other services
Education
Master of Social Work -
Grand Canyon University
Phoenix, AZ11.2026
Master of Science - Leadership
Grand Canyon University
Phoenix, AZ04.2024
Master of Arts Degree - Christian Ministry
Grand Canyon University
Phoenix, AZ09.2021
Bachelor of Arts - Christian Studies
Grand Canyon University
Phoenix, AZ04.2018
Associate in Applied Science Degree - Medical Office Administration
Heald College
Honolulu, HI01.2006
Skills
- Typing: 40 Words Per Minute
- Introduction to Microsoft Office XP
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Publisher
- Suicide Prevention
- Computerized Medical Office
- Basic Accounting
- Medical Billing and Coding
- Medical Anatomy and Physiology
- Customer service
- Problem resolution
- Problem-solving
- Safe driving
- Strong organization
- Meeting facilitation
- Spiritual care
- Positive attitude
- Outstanding communication skills
- Loading and unloading
Timeline
Office Assistant III
State of Hawaii
02.2024 - Current
Customer Service Agent
Hawaiian Airlines
01.2014 - 02.2024
Ramp Agent
Hawaiian Airlines
11.2012 - 01.2014
Trolley Driver
E Noa Corporation
05.2011 - 10.2011
Provider Information Unit Representative
HMSA – Provider Services
11.2007 - 06.2008
Ward Clerk
Straub Clinic and Hospital
06.2006 - 03.2011
Chaplain Assistant
U.S. Army
09.1992 - 02.1998
Master of Science - Leadership
Grand Canyon University
Master of Arts Degree - Christian Ministry
Grand Canyon University
Bachelor of Arts - Christian Studies
Grand Canyon University
Associate in Applied Science Degree - Medical Office Administration
Heald College
Master of Social Work -
Grand Canyon University
Similar Profiles
Shane KawakamiShane Kawakami
Airport Operation Controller II at State of HawaiiAirport Operation Controller II at State of Hawaii
Abbygail VicenteAbbygail Vicente
Mental Health Administrative Assistant at State of HawaiiMental Health Administrative Assistant at State of Hawaii
Kenika KaneKenika Kane
Park Caretaker Ll at State of HawaiiPark Caretaker Ll at State of Hawaii
ANTONIA SLOANANTONIA SLOAN
Chief Writer, Editor in Chief at Music Culture MagazineChief Writer, Editor in Chief at Music Culture Magazine
Jacob JungJacob Jung
Corporate Director of IT / GM of Polynesian Residences Hotel at YHB Hospitality GroupCorporate Director of IT / GM of Polynesian Residences Hotel at YHB Hospitality Group