Richard Miller
Lexington,KY
Summary
Dynamic leader with proven success at Colortek Sales, enhancing customer satisfaction and team performance through effective management and resolution skills. Excelled in retail operations, demonstrating expertise in retail analytics and persuasive selling, achieving consistent sales growth. Skilled in fostering loyalty, negotiating with suppliers, and ensuring high-quality service delivery, showcasing exceptional problem-solving and interpersonal abilities. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Manager
Colortek Sales
Lexington, KY
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Counter Salesperson
Oreilly's Auto Parts
Lexington, KY
03.2020 - 02.2021
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
Skilled Laborer
Kemper Contracting
Versailles, KY
03.2012 - 03.2020
- Demonstrated versatility in adapting quickly between different types of skilled labor tasks depending on project requirements.
- Operated power equipment to move materials and promote job efficiency.
- Used problem-solving skills to troubleshoot unexpected issues during construction projects while minimizing delays or additional costs involved in resolving them.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered and disposed of worksite debris to remove safety hazards.
- Prepared job sites by removing debris and setting up materials and tools.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Developed strong relationships with suppliers/vendors to negotiate favorable pricing on materials without compromising quality or service levels.
- Assisted in the management of subcontractors by coordinating schedules, monitoring performance, and providing guidance when needed.
Education
High School Diploma -
St. Cloud High School
Saint Cloud, FL05.1989
Skills
- Retail analytics
- Retail transactions
- Retail module proficiency
- Retail Store Operations
- Retail Floor Stocking
- Retail services
- Stocking Supplies and Retail Products
Timeline
Manager
Colortek Sales
05.2021 - Current
Counter Salesperson
Oreilly's Auto Parts
03.2020 - 02.2021
Skilled Laborer
Kemper Contracting
03.2012 - 03.2020
High School Diploma -
St. Cloud High School