Richard Montano
Phoenix,Az
Summary
Dedicated and creative craft cocktail bartender with a strong background in fine dining and proven retail management skills. Seeking a bartending position in an upscale establishment to leverage mixology expertise, customer service finesse, and managerial experience to elevate the guest experience.
Overview
12
12
years of professional experience
Work History
Bartender
Undertow- Century Grand
05.2024 - Current
- - Craft and serve a diverse range of artisanal cocktails, showcasing precision, creativity, and attention to detail. - Create and update cocktail menus, introducing innovative and seasonal drink offerings that cater to a sophisticated clientele. - Provide top-tier customer service by engaging with guests, taking drink orders, and offering personalized beverage recommendations. - Maintain a pristine and organized bar environment, including meticulous inventory management and adherence to health and safety protocols. - Process cash and credit card transactions efficiently while ensuring accurate financial records and a balanced cash drawer.
Head Bartender
Firebirds Wood Fired Grill
01.2021 - 01.2024
- Lead team of bartenders and barbacks, ensuring smooth operations and exceptional customer service.
- Create and update cocktail menus, introducing innovative and seasonal drink offerings to attract and retain clientele.
- Train new bartenders in cocktail preparation techniques, customer service standards, and responsible alcohol service.
- Implement cost-saving measures in inventory management, resulting in a 10% reduction in beverage costs.
- Excelled as a craft cocktail bartender in an ultra high-volume environment, consistently delivering top-quality service and beverages during peak hours.
- Thrived under pressure, efficiently managing a rapid influx of drink orders and maintaining composure in a bustling bar atmosphere.
- Demonstrated exceptional time management skills while crafting intricate cocktails with precision, ensuring swift service without compromising quality.
- Developed the ability to anticipate customer needs and preferences, enhancing guest satisfaction in a fast-paced setting.
- Collaborated seamlessly with a dynamic team to optimize workflow, expedite drink preparation, and meet high customer demand.
- Adapted quickly to changing circumstances and effectively resolved any challenges that arose during busy shifts.
- Maintained a spotless and organized bar area, ensuring that all supplies were readily available to meet customer demands.
- Played a pivotal role in creating a vibrant and energetic atmosphere, contributing to the bar's reputation as a go-to destination for patrons seeking a memorable experience.
Craft Cocktail Bartender
Firebirds Wood Fired Grill
01.2019 - 08.2021
- - Craft and serve a diverse range of artisanal cocktails, showcasing precision, creativity, and attention to detail. - Create and update cocktail menus, introducing innovative and seasonal drink offerings that cater to a sophisticated clientele. - Provide top-tier customer service by engaging with guests, taking drink orders, and offering personalized beverage recommendations. - Maintain a pristine and organized bar environment, including meticulous inventory management and adherence to health and safety protocols. - Process cash and credit card transactions efficiently while ensuring accurate financial records and a balanced cash drawer. - Collaborate seamlessly with the kitchen and waitstaff to ensure a harmonious dining experience for guests. - Spearhead staff training sessions to keep the team informed of the latest mixology trends, products, and industry standards.
Senior Team Leader
Target
07.2012 - 08.2018
- - Managed all aspects of day-to-day operations for an upscale retail store, including staff supervision, inventory control, and customer service. - Achieved and exceeded sales targets by implementing effective visual merchandising strategies and optimizing product placements. - Mentored, motivated, and evaluated a team of sales associates, enhancing customer engagement and driving sales growth. - Overhauled inventory management, including procurement, regular audits, and loss prevention measures, leading to reduced shrinkage. - Nurtured strong vendor relationships, negotiated favorable terms, and coordinated product launches and promotions. - Spearheaded visual merchandising displays and in-store events to enhance the boutique's ambiance and attract high-end clientele. - Conducted comprehensive performance evaluations and provided coaching to team members to foster their professional development.
Education
High School Diploma -
Higley High School
Gilbert, AZ05.2011
Skills
- Fine dining service and customer interaction
- Exceptional attention to detail
- Strong leadership and team collaboration
- Cash handling and POS systems proficiency
- Effective time management and multitasking
- Responsible alcohol service
- Beverage Preparation
- Health codes compliance
- New Hire Training
- Team training and development
- Responsible Alcohol Service
- Service-oriented mindset
References
Available upon request.
Timeline
Bartender
Undertow- Century Grand
05.2024 - Current
Head Bartender
Firebirds Wood Fired Grill
01.2021 - 01.2024
Craft Cocktail Bartender
Firebirds Wood Fired Grill
01.2019 - 08.2021
Senior Team Leader
Target
07.2012 - 08.2018
High School Diploma -
Higley High School
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