Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Montreal

Pomona,Ca

Summary

Dynamic professional with extensive experience in customer support and relationship management at Vapour Heights. Proven track record in optimizing workflows and enhancing customer satisfaction. Skilled in database maintenance and team development, consistently exceeding performance expectations in fast-paced environments. Adept at implementing cost-saving strategies and training staff for operational excellence.

Overview

12
12
years of professional experience

Work History

Package Handler

FedEx
Chino, CA
06.2025 - 03.2026
  • Loaded and unloaded packages efficiently to maintain workflow continuity.
  • Followed safety regulations to maintain safe work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Delivery Courier

FedEx Ground
Bloomington, CA
04.2019 - 09.2025
  • Operated delivery vehicle to ensure timely and safe package transportation.
  • Verified package contents against shipping manifests for accuracy.
  • Maintained detailed logs of deliveries, routes, and customer interactions.
  • Collaborated with team members to optimize delivery schedules and routes.

Purchasing Manager

Vapour Heights
Chino, CA
06.2016 - 11.2020
  • Managed supplier relationships to ensure timely delivery of materials
  • Developed and implemented cost-saving purchasing strategies
  • Analyzed market trends to forecast pricing and inventory needs

Delivery Driver

Amazon
Riverside, CA
02.2016 - 11.2018
  • Delivered packages efficiently while adhering to safety protocols and traffic regulations.
  • Navigated designated routes using GPS technology to ensure timely deliveries.
  • Communicated effectively with customers to resolve delivery issues and enhance satisfaction.

Trained and mentored new drivers to ensure operational readiness.

Service Representative

Vapour Heights
Chino, CA
03.2014 - 07.2016
  • Executed daily administrative tasks, contributing to smooth operational workflows.
  • Adapted quickly to new systems and procedures, demonstrating flexibility in a fast-paced environment.

Education

No Degree -

Mount San Antonio College
Walnut, CA

High School Diploma -

Ontario High School
Ontario, CA
2012

Skills

  • Customer support
  • Truck loading
  • Route deliveries
  • Warehouse operations
  • Physical strength and stamina
  • Willing to learn
  • Package loading

Customer relations

Database maintenance

Organization

Customer relationship management

Account updates

Payment acceptance

Relationship building

Data entry

Sales expertise

Team development

Customer service

Materials transport

Key holder experience

Service upselling

Stock management

Staff training

Prioritization

Payment processing

Timeline

Package Handler

FedEx
06.2025 - 03.2026

Delivery Courier

FedEx Ground
04.2019 - 09.2025

Purchasing Manager

Vapour Heights
06.2016 - 11.2020

Delivery Driver

Amazon
02.2016 - 11.2018

Service Representative

Vapour Heights
03.2014 - 07.2016

No Degree -

Mount San Antonio College

High School Diploma -

Ontario High School
Richard Montreal