Richard Nagamatsu
Honolulu,HI
Summary
Highly motivated and enthusiastic, this hardworking employee thrives on taking on new challenges. Possessing a strong work ethic and exceptional interpersonal skills, they are adaptable and able to work effectively without supervision. With 30 years of experience in customer service, they have honed their ability to quickly master new skills and excel in busy, fast-paced settings. Building positive personal and professional relationships is one of their key strengths. They are excited about the opportunity to join a team and create new experiences together.
Overview
48
48
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
USPS, United States Postal Service
10.2023 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Transporter
The Queen's Medical Center
04.2016 - Current
- Lead Transporter
- Trainer for new employees
- Support new employees on policies and safety measures and offered assistance with tasks
- Lift using proper body mechanics and lifting techniques
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Transporter
The Queen's Medical Center
04.2016 - Current
- Lead Transporter
- Trainer for new employees
- Support new employees on policies and safety measures and offered assistance with tasks
- Lift using proper body mechanics and lifting techniques
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Transporter
The Queen's Medical Center
04.2016 - Current
- Lead Transporter
- Trainer for new employees
- Support new employees on policies and safety measures and offered assistance with tasks
- Lift using proper body mechanics and lifting techniques
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Transporter
The Queen's Medical Center
04.2016 - Current
- Lead Transporter
- Trainer for new employees
- Support new employees on policies and safety measures and offered assistance with tasks
- Lift using proper body mechanics and lifting techniques
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Transporter
The Queen's Medical Center
04.2016 - Current
- Lead Transporter
- Trainer for new employees
- Support new employees on policies and safety measures and offered assistance with tasks
- Lift using proper body mechanics and lifting techniques
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Transporter
The Queen's Medical Center
04.2016 - Current
- Lead Transporter
- Trainer for new employees
- Support new employees on policies and safety measures and offered assistance with tasks
- Lift using proper body mechanics and lifting techniques
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Transporter
The Queen's Medical Center
04.2016 - Current
- Lead Transporter
- Trainer for new employees
- Support new employees on policies and safety measures and offered assistance with tasks
- Lift using proper body mechanics and lifting techniques
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Sleep Monitor Technician
The Queen's Medical Center
07.2005 - 10.2012
- Instructed patients and family members regarding procedures to be performed using layman language to minimize patient anxiety
- Set up and prepared equipment for patient testing procedures
- Performed polysomnographic procedures to obtain diagnoses
- Preform CPAP/BiPAP titrations
- Educated patients on procedures, test results, sleep disorders and available resources
Transporter / Dispatcher
The Queen's Medical Center
01.1988 - 07.2005
- Greeted patient and explained transport plan and destination
- Provided patient transport using various equipment and adhered to safety protocols
- Lifted patients using proper body mechanics and lifting techniques
- Determined mode of transport based on patient's condition, comfort and safety factors
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
Waiter
New Tokyo Restaurant
06.1984 - 06.1989
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Trained new employees to perform duties
Plumber
Majestic Plumbing
06.1977 - 06.1987
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment
- Maintained tools and equipment to keep supplies in excellent working condition
- Assembled and installed metal and nonmetal valves, pipe fittings and pipes
- Followed relevant codes, regulations and safety techniques
Education
High School Diploma -
Kaimuki High School
Honolulu, HI06.1982
Skills
- Customer Service
- Critical Thinking
- Problem Solving
- Time Management
- Reliability and Punctuality
Certification
- Basic Life Support Certification (BLS)
Timeline
City Carrier Assistant
USPS, United States Postal Service
10.2023 - Current
Transporter
The Queen's Medical Center
04.2016 - Current
Transporter
The Queen's Medical Center
04.2016 - Current
Transporter
The Queen's Medical Center
04.2016 - Current
Transporter
The Queen's Medical Center
04.2016 - Current
Transporter
The Queen's Medical Center
04.2016 - Current
Transporter
The Queen's Medical Center
04.2016 - Current
Transporter
The Queen's Medical Center
04.2016 - Current
Sleep Monitor Technician
The Queen's Medical Center
07.2005 - 10.2012
Transporter / Dispatcher
The Queen's Medical Center
01.1988 - 07.2005
Waiter
New Tokyo Restaurant
06.1984 - 06.1989
Plumber
Majestic Plumbing
06.1977 - 06.1987
- Basic Life Support Certification (BLS)
High School Diploma -
Kaimuki High School
Similar Profiles
Morgan SimmonsMorgan Simmons
Supervisor of Distribution Operations (SDO)/Mail Handler at USPS (United States Postal Service)Supervisor of Distribution Operations (SDO)/Mail Handler at USPS (United States Postal Service)
John Eric JonesJohn Eric Jones
Distribution/Finance Clerk at USPS, United States Postal ServiceDistribution/Finance Clerk at USPS, United States Postal Service
Paul StrengerPaul Strenger
CCA 'City Carrier Assistant' at USPS, United States Postal ServiceCCA 'City Carrier Assistant' at USPS, United States Postal Service