Richard Nardone
Summary
Dynamic Inside Sales Representative with a proven track record at Hardware & Supply Co., excelling in customer service and product knowledge. Enhanced customer satisfaction through tailored solutions and built strong client relationships, driving sales growth. Adept at managing high-stress situations while maintaining professionalism and attention to detail.
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Overview
39
39
years of professional experience
Work History
Inside Sales Representative
Hardware & Supply Co.
06.1986 - 02.2025
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Customer Service Representative
Hardware & Supply Co.
06.1986 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Inventory Controller
Hardware & Supply Co.
06.1986 - 02.2025
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Completed physical inventory counts each month.
Education
High School Diploma -
Interboro High School
Prospect Park, PA06-1979
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Adept multi-tasker
Timeline
Inside Sales Representative
Hardware & Supply Co.
06.1986 - 02.2025
Customer Service Representative
Hardware & Supply Co.
06.1986 - 02.2025
Inventory Controller
Hardware & Supply Co.
06.1986 - 02.2025
High School Diploma -
Interboro High School
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