Richard Nemah
Summary
Experienced Sales Executive, An Entrepreneur who has possession of new enterprise, venture or idea, and assumes significant accountability for the inherent risks and the outcome. Ambitious leader who combines land, labor, and capital to often create and market new goods or services. Formulating and implementing policies and procedures. Proven strategies to ensure full customer satisfaction. Problem Solver, Investigative Management. .. Specialties: Technical Services,Marketing Entrepreneur,Restaurant Management, Problems Solver. Creative and engaging Account Manager of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
28
28
years of professional experience
Work History
District Account Manager/Red Captain
Liberty Coca-Cola
Maspeth , NY
02.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Building accounts to Market Street standards
- Managed multiple accounts simultaneously.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- Sourced new opportunities to introduce products and services to potential customers.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
Operations Manager
Nemah's Import & Export Inc
09.2013 - Current
- Developed social media marketing strategies to help brand company and increase sales.
- Managed creation of marketing materials, collateral and sales support tools.
- Measured profitability of each product line and maintained current and accurate sales forecasts.
- Developed and owned strategic narrative on key initiatives to drive category demand.
- Conducted research to determine ideal markets for products and services.
Account Manager
LSR/ Northstar NJ Lottery, IGT
06.2016 - 02.2022
- Ensure retailer is meeting Full and Available goals through effective management of Self-Service equipment, including optimization as needed.
- Responsible for maximizing sales through execution of Business Plan initiatives
- Merchandising activities in assigned accounts.
- Merchandises Lottery products through inventory and plan-o-gram management following all guidelines established in the Monthly Execution Guide.
- Executes Point of Sale plan and any added Shopper Marketing initiatives.
- Provides insight regarding lottery products delivering feedback to sales management.
- Channels ideas and suggestions for new promotional and permanent merchandising elements to appropriate personnel.
- Discuss Quarterly Retailer Incentive goals with each Retailer by conducting Retailer Business Reviews.
- Utilizes all reporting available to ensure we maximize retail space available to deliver the most effective level of Access Points.
- Develops and executes sales promotions within individual retail outlets to maximize tower displays and on-counter presence.
- Support monthly new game launches to achieve activation goals.
- Upholding the Retailer Lottery Contract policies and procedures.
- Assists Division Network Specialist as needed with licensing process.
- Maintains accurate Sales Wizard information and data.
- Performs other related duties as required, may help with Optimization Projects in the assigned District
Acting Field Manager, SENIOR TECHNICAL REPRESENTATIVE
IGT
09.2012 - 03.2015
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Listened to customers to understand needs and refer to optimal services.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Created successful strategies to develop and expand customer sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Adhered to company initiatives and achieved established goals.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Contacted new and existing customers to outline benefits of products.
Manager
US Coffee
12.2004 - 09.2012
- Specialized in Avalon Quad, Starbucks (starvi),Cafe7,Keurig, Flavia and other single cup brewers
- Strategic Consulting, including business plan & sales strategy development.Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
- Insure the completion of all work in the assigned territory according to customer and company requirements
- Insure strong customer loyalty through professional and reliable service
- Richard Nemah - page 1
- Complete accurate inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life
- Complete preventive maintenance tasks as established by the manufactures
- Perform consistent, quality service throughout the assigned territory
- Meet Service Level Agreement (SLA) requirements required by customers
- Communicate clear and accurate information documenting the service provided and the results
- Work with Dispatchers and Service Managers to ensure that workloads are managed correctly and efficiently
- Report time worked and provide daily work information to the corporate office in a manner and form as per current company practices
- Communicate in a clear and timely manner with Dispatchers and Service Managers to assure the highest levels of customer service
- Adhere to all safety rules – be safe on and off the job site
- Be cautious and careful when driving
- Immediately report any safety violations to a Dispatcher or Service Manager
- Never do ANYTHING that puts your safety, or the safety of others, in jeopardy
- Any other duties that National Accounts may assign to you from time to time
THE NEST Restaurant
12.2001 - 12.2005
- Strategic Consulting, including business plan & sales strategy development
- Advising new businesses
- Implementing new menues and both onsite and outside promotions
- Dispatch and track drivers so orders can me made and delivered in the fastest possibble time
- Resolve comments with customers
- Recruit train,outline dities and plan structure with wait staff and bartenders
- Customer satisfaction.
Marketing Specialist
GTECH Interactive
07.1996 - 08.2001
- Creating and implementing marketing strategy for a designated geographical area
- Responsible for increasing sales and assessing and recruiting new agents
- Responsible for setting up pos material, and promotion of games and stratigies
- Manage and formulate route distribution on a weekly basis
- Set up promotions, distribute promotional items at agents locations
- Perform on the spot repairs to terminals to ensure full efficiency
- Full service to agents and customers
- Customer Satisfaction.
Education
Bachelor of Business Administration (BBA) - Sales, Distribution, and Marketing
Cornell University
01.2013
Associate of Applied Science - Instrumentation
INSTRUMENTATION MECHANIC 1991 - 1993
Trinidad And Tobago 06-1993
GED -
Gasparillo Composite School
Trinidad And Tobago 06-1991
Skills
- Acquisition and Retention Strategies
- Relationship Building
- Verbal and Written Communication
- Opportunities Identification
- Lead Generation
- Business Development
- Problem-Solving
- Performance Evaluations
- Account Management
- Strategic Account Planning
- Customer Relationships
- Strategic Planning
- Excellent Communication Skills
- Key Account Generation
- Teamwork and Collaboration
- Strong Lead Development Skills
- Sales Solutions
- Product Training
- Time Management
- Compliance Requirements
Accomplishments
- Responsible for building one of NEW YORK top 25 lottery retailers June 27th 2014, with over 3M in sales.
- LIBERTY COCA COLA 2024 RECOGNITION AWARD
Links
https://apps.cio.ny.gov/apps/mediacontact/public/view.cfm?parm=B16E0E49-5056-9D2A-10389E96D5C7615B
Timeline
District Account Manager/Red Captain
Liberty Coca-Cola
02.2023 - Current
Account Manager
LSR/ Northstar NJ Lottery, IGT
06.2016 - 02.2022
Operations Manager
Nemah's Import & Export Inc
09.2013 - Current
Acting Field Manager, SENIOR TECHNICAL REPRESENTATIVE
IGT
09.2012 - 03.2015
Manager
US Coffee
12.2004 - 09.2012
THE NEST Restaurant
12.2001 - 12.2005
Marketing Specialist
GTECH Interactive
07.1996 - 08.2001
Bachelor of Business Administration (BBA) - Sales, Distribution, and Marketing
Cornell University
Associate of Applied Science - Instrumentation
INSTRUMENTATION MECHANIC 1991 - 1993
GED -
Gasparillo Composite School