RICHARD NESTOR
Zelienople,PA
Summary
Skilled in overseeing daily banking activities, ensuring compliance with financial regulations, resolving customer concerns, and coaching employees to achieve operational and service excellence. Proven ability to build strong client relationships, drive branch growth, and maintain efficient workflows in fast-paced retail banking environments. Recognized for strong communication, leadership, and problem-solving abilities while delivering exceptional customer experiences and supporting organizational goals.
Overview
12
12
years of professional experience
Work History
ASSISTANT MANAGER
PNC BANK
Gibsonia, Pennsylvania
02.2025 - Current
- Drove branch growth by building relationships, cross-selling banking products, and identifying customer financial needs.
- Supported and coached team members to improve customer service performance, sales effectiveness, and operational accuracy.
- Resolved escalated customer concerns professionally and efficiently, maintaining high levels of client satisfaction and retention.
- Collaborated with branch leadership to achieve sales goals, enhance workflow efficiency, and engage team members.
- Assisted in managing daily branch operations, ensuring compliance with banking policies, procedures, and security standards.
- Monitored cash handling procedures and ensured audit readiness and risk management practices to maintain operational integrity.
- Assisted with scheduling, employee training, onboarding, and performance management initiatives.
- Maintained knowledge of consumer banking products including checking accounts, savings accounts, loans, credit products, and digital banking services.
BRANCH BANKER
PNC BANK
Cranberry Twp., PA
09.2022 - 02.2025
- Responsible for managing clients' accounts. Including opening new accounts, providing financial advice based on individual needs, cross-selling banking products, resolving customer issues, maintaining compliance with banking regulations.
- Delivered exceptional customer service to enhance client satisfaction.
- Facilitated sales activities to drive revenue and meet client needs.
- Ensured compliance with regulations to maintain operational integrity.
- Cultivated relationships to enhance client retention and loyalty.
AUTO GLASS TECHNICIAN
RYANS AUTO GLASS
Pittsburgh, USA
11.2014 - 06.2022
- Adhered to installation standards and safety protocols while repairing, installing, and replacing windshields and windows for customers, ensuring high-quality service.
- Employed appropriate tools and techniques to complete glass repairs and replacements, consistently meeting company quality standards.
- Delivered exceptional customer service by clearly explaining work performed on vehicles and detailing installation or repair warranties to enhance customer understanding.
Education
High School Diploma -
Meadville Area SHS
Meadville, PASkills
- Management
- Building/Repairs
- Leadership
- Professional Painter
- Employee Relations
- AutoGlass Installation
- Customer Service
- Detailed Oriented
- Inventory
- Time Management
- Scheduling/Payroll
Timeline
ASSISTANT MANAGER
PNC BANK
02.2025 - Current
BRANCH BANKER
PNC BANK
09.2022 - 02.2025
AUTO GLASS TECHNICIAN
RYANS AUTO GLASS
11.2014 - 06.2022
High School Diploma -
Meadville Area SHS