Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Richard Nilos

Corona

Summary

Customer-focused candidate with experience in high-pressure environments and strong time management abilities. Proven capability in managing customer inquiries and supporting team objectives, ensuring satisfaction and service excellence. Handles customer interactions with effective communication and teamwork, contributing to positive experiences and service quality.

Overview

2
2
years of professional experience

Work History

Sales Associate

Tillys.com
Corona, CA
11.2024 - 04.2026
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Maintained store merchandising standards, ensuring product displays were organized and appealing.
  • Processed sales transactions accurately using point-of-sale systems, improving checkout efficiency.
  • Collaborated with team members to achieve daily sales goals and maintain positive team dynamics.
  • Provided product knowledge to customers, fostering informed purchasing decisions and satisfaction.
  • Participated in inventory management, conducting regular stock checks to minimize discrepancies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise..
  • Managed returns, exchanges and refunds in accordance with store policy.

Host

TGI Fridays
Corona, CA
07.2024 - 10.2024
  • Welcomed guests and managed seating arrangements to enhance dining experience.
  • Coordinated with servers and kitchen staff to ensure timely service delivery.
  • Handled customer inquiries and resolved issues to maintain satisfaction levels.
  • Maintained cleanliness and organization of front-of-house areas for optimal guest flow.
  • Monitored wait times and communicated updates to guests for transparency.
  • Implemented reservation systems effectively, optimizing seating capacity during peak hours.

Host

BJ's Restaurant & Brewhouse
Corona, CA
02.2024 - 07.2024
  • Assisted in training new hosts, fostering teamwork and improving service efficiency.
  • Developed familiarity with menu items to provide accurate information to patrons.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Fire Science

Mt. San Antonio College
Walnut, CA
06-2027

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • CPR certified
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving

Timeline

Sales Associate

Tillys.com
11.2024 - 04.2026

Host

TGI Fridays
07.2024 - 10.2024

Host

BJ's Restaurant & Brewhouse
02.2024 - 07.2024

Fire Science

Mt. San Antonio College
Richard Nilos