Richard Olson

• Retail sales via foot traffic, internet requests, phone calls, CRM mining and service drive.
• Finance: Handle finance-related tasks, warranty options and signing out of deals.
• Appraise vehicles for trade and estimate gross profit.
• Using Vinsolutions CRM for equity mining.
• Training new sales people in sales process
• Consistently #1 sales rep in 2024 and 2025.

• Manage book of business in Minnesota, Wisconsin, North Dakota and South Dakota territories.
• Keeping digital content updated for 51 clients (dealerships) through site visits and virtual processes.
• Diagnosing issues with product and fixing or scheduling with support team.
• Cold calling dealerships within marketplace and giving presentations of product line.
• Expanding product line with existing client base using a combination of Salesforce and NetSuite CRMs.
• Analyzed market trends and customer needs to inform product offerings and service enhancements.
• Developed and maintained strategic relationships with key regional clients to drive account growth.

• Accountable for all sales and inventory management within dealership verticals that included parts, service and used vehicle sales in the Medium Duty Truck and School Bus Market.
• Hired and trained sales team members in sales process for used parts and vehicles.
• Expanded market with social media listings along with video with a strong focus on YouTube and Facebook Marketplace.
• Doubled total vehicles sold from 20 to 40 and raised average margin per vehicle by $4000.
• Developed relationships with commercial accounts and bus garages to increase parts business.

• Oversee sales and operations of auto glass distribution centers in Des Moines, IA, New Brighton and Burnsville, MN.
• Promoted to National ADAS Sales Manger selling capital equipment that included scan tools and targets for vehicle camera calibration and radar.
• Developed in person and virtual training for equipment usage and calibration troubleshooting.
• Responsible for 320+ glass shop accounts and able to attain 120% to budget for sales. Achieved a 98% rating for safety and no significant injuries in all 3 service centers.
• Analyzed market trends to identify growth opportunities and optimize product positioning.

• Achieved results for new/used car dealership in Elk River that included Chrysler, Dodge, Ford, Jeep, Kia, and Ram.
• As Internet Sales Manager: Created scripts and sales processes to increase total volume of BDC sales 30%. Created personal YouTube Channel for dealership while in sales and migrated content to corporate channel that has since become the main channel for new vehicle highlights.
• Trained and mentored sales team, fostering a collaborative environment to achieve targets.
• Developed and implemented sales strategies to enhance product visibility and market penetration.
• Hired BDC reps who prospected clients via data mining, internet email requests, and phone calls.
• Finance: Handle finance-related tasks, warranty options and signing out of deals.
• Created proper check in process for new vehicles in DMS that allowed for streamlined inventory updates.

• Sales leadership role for single-source direct sales and technology solutions division of retail giant Best Buy.
• Responsible for new business development, and relationship building with key clients from automotive dealerships, fleet companies, insurance companies, and body shops to grow Best Buy's commercial presence in the automotive aftermarket accessories field.
• Consistently exceeded quotas: Grew sales to 115% of monthly quota, earning title as top sales representative in the nation (out of 12 national reps).
• Used excellent cold calling, communication, and consultative sales skills to generate business and close deals with key decision makers, including dealer principal, general manager, finance, parts and service.

Service technician for district for 7 cities.

• Mentored junior technicians on troubleshooting techniques and equipment handling procedures.
• Led installation and maintenance of broadband services, ensuring high-quality customer experiences.
• Improved service delivery processes by implementing best practices in network performance optimization.
• Analyzed system performance data to identify issues and recommend solutions for enhanced reliability.
• Managed complex installations involving multiple technologies to meet diverse customer needs efficiently.

Owned and operated 2 pizza restaurants as part of the Jimmy's Pizza franchise.

• Developed and implemented strategic business plans enhancing operational efficiency.
• Fostered relationships with key stakeholders to drive growth and innovation.
• Streamlined processes, resulting in improved resource allocation and workflow management.
• Mentored junior staff, promoting professional development and skill enhancement.
• Established and implemented business procedures and process improvements.