Richard Ortiz
Summary
Motivated Service Worker with exceptional social skills, labor skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Barista Trainee, Handcrafting Beverages
Starbucks
03.2020 - 02.2024
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Warehouse Cleaner
Sterling Personnel
07.2023 - 11.2023
- Improved overall appearance of the warehouse facility by identifying areas requiring extra attention or additional cleaning resources on an ongoing basis.
- Enhanced warehouse cleanliness by implementing efficient cleaning techniques and schedules.
- Provided support during large-scale projects like annual deep-cleaning initiatives or inventory audits by maintaining clean working conditions throughout the process.
- Prevented pest infestations through diligent inspection, cleaning, and reporting of potential issues.
- Upheld company standards for cleanliness while adhering to established guidelines and procedures for facility maintenance.
B2 Combat Engineer
US Army
03.2019 - 12.2019
- Established secure perimeters around base camps to enhance force protection measures against potential threats.
- Enhanced team efficiency by developing and implementing tactical plans for combat engineering tasks.
- Trained in small arms, anti-armor and indirect fire weapons.
- Trained in use of tear gas, passive ordnance, and explosives.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
W W Samuell High School
Dallas, TX06.2019
Associate of Science - Science Education
Eastfield College
Mesquite, TX05.2019
Skills
- Flexible Schedule
- Inventory Management
- Order Taking
- Workstation Maintenance
- Drink customization
- Adaptable and Flexible
- Conscientious and Detail-Oriented
- Combat Marksmanship
- Component Repairs
- Diagnostics
- Mechanical Systems
- Power Tools Operation
- Food Preparation and Safety
- Order Accuracy
Timeline
Warehouse Cleaner
Sterling Personnel
07.2023 - 11.2023
Barista Trainee, Handcrafting Beverages
Starbucks
03.2020 - 02.2024
B2 Combat Engineer
US Army
03.2019 - 12.2019
High School Diploma -
W W Samuell High School
Associate of Science - Science Education
Eastfield College
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