Richard Owens
Mulvane,KS
Summary
Driven professional with a proven track record at Bimbo Baking USA, adept in territory management and customer retention. Skilled in problem-solving and team support, I excel in optimizing product distribution and enhancing sales goals. Demonstrated ability to lead teams and improve operational efficiency, achieving significant results in competitive markets.
Overview
44
44
years of professional experience
Work History
Market Sales Leader
Bimbo Baking USA
08.2019 - Current
- Nurtured a positive work environment by fostering open communication lines, promoting teamwork, and recognizing individual achievements of team members.
- Enhanced customer satisfaction levels through timely resolution of issues and proactive communication of product updates or changes in policies.
- Improved sales team performance with ongoing coaching, training sessions, and one-on-one mentoring.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Monitored daily sales performance and provided feedback to each team member.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Route Sales Representative
Bimbo Baking USA
06.1986 - 08.2019
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Optimized delivery schedules to minimize travel time while maintaining a high level of customer service.
- Represented wide range of products and brands.
- Delivered orders to customers to drive full satisfaction.
- Completed daily pre- and post-trip vehicle inspections.
- Operated delivery vehicles safely and efficiently.
- Stocked shelves and loaded orders to prepare deliveries.
Meat Cutter
IGA
05.1982 - 06.1986
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Night Manager
IGA
05.1980 - 05.1982
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Managed Number employees in delivering smooth, productive night shift operations.
Education
Mulvane High School
Mulvane, KS05.1982
Skills
- Sales Goals
- Stock Rotation
- Product displays
- Route Management
- Safe Vehicle Operation
- Product Distribution
- Reliability
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Goal Setting
Timeline
Market Sales Leader
Bimbo Baking USA
08.2019 - Current
Route Sales Representative
Bimbo Baking USA
06.1986 - 08.2019
Meat Cutter
IGA
05.1982 - 06.1986
Night Manager
IGA
05.1980 - 05.1982
Mulvane High School