Richard Pearce
Lindenhurst,IL
Summary
Accomplished Director of Inside Sales at ASC Engineered Solutions, adept in pipeline and territory management. Leveraged sales coaching and marketing strategies to significantly enhance productivity and market share. Proven track record in fostering partnerships, driving revenue growth, and leading teams to surpass targets through innovative solutions and effective leadership.
Overview
29
29
years of professional experience
Work History
Director of Inside Sales
ASC Engineered Solutions
Romeoville, IL
08.2021 - Current
- Coordinated with marketing team to create promotional campaigns that drive leads into the sales funnel.
- Resolved customer complaints regarding sales and service.
- Used change methodologies to increase sales and led projects for increased productivity.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Analyzed customer feedback to develop better products and services that meet their needs.
- Facilitated implementation of new technology.
- Managed performance and salary reviews.
- Resolved escalated customer inquiries while maintaining a high level of service quality standards.
- Lead inside sales meetings to outline projected goals and marketing campaigns.
- Monitored overall performance of inside sales department through regular reporting and analysis of KPIs.
Operations Manager
Forum Energy Technologies Inc.
Lafayette, LA
08.2018 - 08.2021
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Created detailed reports on the performance of individual departments within operations.
- Monitored progress by establishing plans, budgets and measuring results.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Measured and reviewed performance via KPIs and metrics.
Inside Sales Manager
Forum Energy Technologies Inc.
Edmonton, Alberta
03.2005 - 06.2018
- Built sales forecasts and schedules to reflect desired productivity targets.
- Identified areas where processes could be improved within the organization in order to streamline operations.
- Gained market share in new sales performance through aggressive team training.
- Directed and coordinated products, services and sales activities.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Monitored employee productivity and motivated team to meet daily goals.
- Conducted market research and reported on competitors.
- Researched competitive products in order to stay informed of market trends and industry developments.
- Resolved customer complaints regarding sales and service.
- Developed and implemented effective sales strategies to increase revenue.
- Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
- Coached, developed and motivated team to achieve revenue goals.
Inside Sales Manager
CIRCOR
Edmonton, Alberta
08.1995 - 03.2005
- Developed feedback surveys for customers in order to gain insight into their needs and preferences.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Gained market share in new sales performance through aggressive team training.
- Directed and coordinated products, services and sales activities.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Monitored employee productivity and motivated team to meet daily goals.
- Resolved customer complaints regarding sales and service.
- Created detailed proposals outlining product offerings, pricing models, delivery timelines and payment terms.
- Developed and implemented effective sales strategies to increase revenue.
- Coached, developed and motivated team to achieve revenue goals.
- Lead inside sales meetings to outline projected goals and marketing campaigns.
- Collaborated with marketing and development departments for effective sales.
- Supported sales team members to drive growth and development.
Education
Bachelor of Science - Mathematical Sciences
University Of Alberta
Edmonton, AB05-1998
Bachelor of Education - Mathematical Sciences
University of Alberta
Edmonton, AB05-1998
Skills
- Pipeline management
- Territory management
- Sales coaching
- Product branding
- Marketing
- Partnership development
Timeline
Director of Inside Sales
ASC Engineered Solutions
08.2021 - Current
Operations Manager
Forum Energy Technologies Inc.
08.2018 - 08.2021
Inside Sales Manager
Forum Energy Technologies Inc.
03.2005 - 06.2018
Inside Sales Manager
CIRCOR
08.1995 - 03.2005
Bachelor of Science - Mathematical Sciences
University Of Alberta
Bachelor of Education - Mathematical Sciences
University of Alberta
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