Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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RICHARD PFEIFFER

Lexington,KY

Summary

Highly motivated Manager with a strong sense of responsibility and proactivity. Demonstrates quick and effective decision-making and learning skills while consistently delivering excellent customer service in sales. Known for exceptional work ethic and dedication to surpass company expectations. Builds productive working relationships and excels in fast-paced, deadline-driven environments for successful goal management and team development. Thrives in team-oriented environments.

Overview

14
14
years of professional experience

Work History

Manager/General Manager

Mister Car Wash
Nashville, TN
04.2022 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Account Manager/Ferrous - Non-Ferrous Buyer

Baker Iron And Metal
01.2015 - 05.2021
  • Re-built relationships with former clients through renewed trust/excellent customer service
  • Implemented innovative drone pilot program for marketing/inventory
  • FAA certified drone pilot, recovering 30,000 pounds of missing material due to this progressive program
  • Negotiated and awarded five year contract with the University of Kentucky
  • Transact buying/selling materials, maintain client accounts, resolve complaints
  • Composed training manual, member of safety collaborative team
  • Created digital signage for marketing/customers
  • Maintained company Facebook media.

General Manager

Wise Recycling LLC
04.2014 - 12.2014
  • Improved productivity initiatives, handled budgets/accounts, evaluated metal trends to establish pricing, managed daily operations, leadership for 15 member team
  • Logistics/transportation coordinator for commodities
  • Promoted profitability by tracking performance indicators, driving corrective action that resulted in profits from previous losses
  • Hands on manager-Willingness to help in warehouse, assist customers, stock, take inventory.

Plant Manager

Wise Recycling LLC
04.2013 - 04.2014
  • Directed production, processing, distribution, and marketing activities of industrial organization
  • Evaluated production to confirmed the effective use of labor/material/equipment/resources
  • Negotiated material prices with suppliers
  • Initiated and implemented inventory cost control programs
  • Provided direction, resolved conflicts, prepared schedules, supervised operations to safeguard the timely completion of work for team of five.

Retail Manager

Wise Recycling LLC
03.2011 - 04.2013
  • Accountable for balancing/maintaining petty cash safe and teller drawer daily
  • Advised dealers on policies and procedures
  • Resolved customer complaints regarding sales and service
  • Determined price schedules and discount rates
  • Key role in marketing - admin for Facebook page, designed flyers/promotions
  • Created and maintained e-mail customer base for pricing and informational purposes.

Education

FAA Certified Drone Pilot. -

Microsoft Certified Professional. Certified Registered Locksmith. -

Diploma - Information Technology

Tidewater Tech
Norfolk, VA

Skills

  • Microsoft Outlook
  • Microsoft Excel
  • Facebook
  • Customer service
  • Leadership
  • Safety Assurance
  • Microsoft Office
  • Microsoft Windows

Accomplishments

  • Awarded for achieving the highest number of memberships in a month by a General Manager in the Tennessee region.
  • Played a key role in achieving a 245% increase in membership upgrades over a two-month period.

Timeline

Manager/General Manager

Mister Car Wash
04.2022 - 09.2024

Account Manager/Ferrous - Non-Ferrous Buyer

Baker Iron And Metal
01.2015 - 05.2021

General Manager

Wise Recycling LLC
04.2014 - 12.2014

Plant Manager

Wise Recycling LLC
04.2013 - 04.2014

Retail Manager

Wise Recycling LLC
03.2011 - 04.2013

FAA Certified Drone Pilot. -

Microsoft Certified Professional. Certified Registered Locksmith. -

Diploma - Information Technology

Tidewater Tech

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