RICHARD PHILLIPS
Lancaster,OH
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
21
21
years of professional experience
1
1
Certification
Work History
PARTS & SERVICE SALES REPRESENTATIVE
COMPANY WRENCH
CARROLL, OH
01.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Utilized networking to expand lead generation efforts.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Delivered technical assistance to customers regarding company's products.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Partnered with other departments including Sales, Parts, and Service.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Adhered to established policies and procedures when handling customer accounts.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Prepared and delivered appropriate presentations on products and services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Project Manager
CLEARPATH UTILITIES
ZANESVILLE, OH
01.2022 - 01.2023
- Ensured consistent tracking of project progress through regular updates.
- Adjusted vendor terms to align with organizational objectives.
- Compiled project progress reports for executive review.
- Kept detailed documentation of project specifications and changes.
- Engaged in teamwork to address complex challenges innovatively.
- Provided guidance to team members regarding tasks assigned to them.
- Devised strategies to mitigate project risks.
- Tracked project milestones to ensure timely completion.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Developed project plans with set timelines.
- Scheduled timelines to ensure project progress stays on track.
- Conducted periodic inspections of job sites for quality and progress.
- Created team objectives and roles with specific goals outlined for each individual.
- Prepared cost estimates for projects of varying sizes.
- Directed continuous advancements in project execution by delivering firm leadership.
Construction Supervisor
NPL Construction Company
Columbus, OH
03.2009 - 12.2022
- Conducted daily site inspections to ensure safety regulations were being adhered to.
- Monitored construction progress, communicated project updates and identified potential problems or delays.
- Assigned tasks to subcontractors and monitored their performance to ensure quality standards were met.
- Coordinated with architects, engineers and other professionals regarding design changes and adaptations on-site.
- Reviewed plans, blueprints and drawings for accuracy of measurements and specifications.
- Provided technical guidance and expertise to workers engaged in building activities.
- Inspected finished projects to guarantee quality control compliance.
- Developed detailed estimates of labor costs based on project requirements.
- Maintained records of all work completed by contractors including time sheets, supplies purchased.
- Prepared regular reports outlining progress made on each project for management review.
- Scheduled material deliveries ensuring timely completion of projects within budget constraints.
- Developed effective strategies for dealing with difficult situations such as weather delays or labor shortages.
- Managed multiple projects simultaneously while maintaining a high level of productivity among workers.
- Interpreted engineering plans and ensured that they were accurately followed during the building process.
- Supervised personnel on-site providing guidance when needed while monitoring their work performance.
- Tracked material usage and contractor hours to align projects with budgets.
- Inspected daily construction to determine project progress, contract compliance and safety.
- Created weekly schedules and daily workflows to support adequate project coverage.
- Managed sites by focusing on safety, operations and productivity.
- Managed workers at various experience levels in construction and restoration projects.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated duties to employees based on skillset.
- Trained and monitored employees to teach daily tasks and improve performance.
Owner Operator
PHD Drilling, Inc.
Lancaster, OH
10.2003 - 12.2009
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Secured partnerships with businesses to enhance market presence.
- Strengthened team competence with focused mentoring initiatives.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Developed price models in line with current trends.
- Handled customer complaints promptly to gather relevant information.
- Delivered excellent customer service to clients and fellow employees.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
Education
High School Diploma -
Fairfield Union High School
Rushville, OH06-1996
Skills
- Network development
- Sales closing
- Pipeline building
- Lead prospecting
- Competitor research
- Territory sales
Affiliations
I enjoy spending time with my family, doing one of our many hobbies. We enjoy playing and watching many different outdoor sports and activities, and I also enjoy hosting large events with friends and family, where I am usually cooking up a fiesta for everyone
Accomplishments
- 2023 Company Wrench, 'Rookie of the Year'
- Numerous awards from NPL for leadership, attendance, and tenure
Certification
- Class A CDL
- OHSAA TRAINING
Timeline
PARTS & SERVICE SALES REPRESENTATIVE
COMPANY WRENCH
01.2023 - Current
Project Manager
CLEARPATH UTILITIES
01.2022 - 01.2023
Construction Supervisor
NPL Construction Company
03.2009 - 12.2022
Owner Operator
PHD Drilling, Inc.
10.2003 - 12.2009
- Class A CDL
- OHSAA TRAINING
High School Diploma -
Fairfield Union High School
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