Richard Pippins
Crestview
Summary
Dynamic Team Leader with a proven track record at Time Warner Cable Corporate, excelling in staff development and performance coaching. Successfully streamlined processes, enhancing productivity and customer satisfaction. Adept at motivating teams and influencing cross-functional collaboration, ensuring operational goals are met while fostering a culture of excellence.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Team Leader Manager
Time Warner Cable Corporate
09.2004 - 09.2012
- Led team to achieve operational goals through effective communication and collaboration.
- Streamlined processes by implementing best practices and standard operating procedures.
- Mentored junior staff to enhance skills and improve overall team performance.
- Conducted regular performance evaluations to ensure adherence to quality standards.
- Coordinated cross-functional projects, fostering teamwork and alignment across departments.
- Analyzed workflow inefficiencies, recommending solutions that enhanced productivity.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Store Associate
Berit Supplies
11.1995 - 02.2000
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organized product displays effectively.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Trained new associates on store policies, procedures, and customer service standards to ensure consistency.
- Resolved customer complaints promptly, fostering a positive shopping environment and promoting loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Master of Science - Forensic Science
Reykjavik University – Innovation, Research & International.
Reykjavik,Iceland10-2008
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Staff development
- Performance coaching
- Succession planning
- Corporate governance
Languages
Japanese
Professional Working
Timeline
Team Leader Manager
Time Warner Cable Corporate
09.2004 - 09.2012
Store Associate
Berit Supplies
11.1995 - 02.2000
Master of Science - Forensic Science
Reykjavik University – Innovation, Research & International.